Question 1

Is Navy Federal Credit Union a good company to work for?

Accepted Answer

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,505 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 63% of employees would recommend working at Navy Federal Credit Union to a friend and 60% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate, Business Operations Analyst and Intern.

Question 2

Does Navy Federal Credit Union pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 6% over the last 12 months.

Question 3

How satisfied are employees working at Navy Federal Credit Union?

Accepted Answer

63% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Navy Federal Credit Union 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

Question 4

What are the top reviewed jobs at Navy Federal Credit Union?

Accepted Answer

Member Service Representative (495), MSR II (136), Member Service Representative II (88), Mortgage Loan Processor (72), Mortgage Loan Officer (66), MSR III (58), Member Service Representative III (52), Customer Service Representative (43), Intern (40), MSR I (40), Msr (39), Assistant Manager (35), MSR III (31), Analyst (28), Business Analyst (27)

Question 5

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

Accepted Answer

"Benefits are great and worth" ((in 710 reviews)); "good pay and lots of food" ((in 325 reviews)); "Great pay once you work you way up and yearly bonus" ((in 135 reviews)); "Great work life balance and help from supervisors" ((in 128 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 116 reviews))

Question 6

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

Accepted Answer

"poor management; managers and AVPs who should not hold their positions" ((in 169 reviews)); "HR  does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 60 reviews)); "Little training for branch employees" ((in 56 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 54 reviews)); "Bad supervisor and you are screwed" ((in 53 reviews))

Question 7

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

Question 8

What Navy Federal Credit Union locations have received the highest employee ratings?

Accepted Answer

Jacksonville, Oceanside, Newport News, Arlington, Raleigh, Woodbridge, Augusta, Jacksonville, Las Vegas, Orlando

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Good pay and outreach, but tough promotion path

High pay but burdensome workload and micromanagement

Good hours and benefits, but conflict resolution struggles

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