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New Era Technology

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New Era Technology reviews

3.0

35% would recommend to a friend

(286 total reviews)

Kevin Keleghan

31% approve of CEO

25% positive business outlook

New Era Technology has an employee rating of 3.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an average working experience there. The New Era Technology employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

286 reviews
1.0
May 24, 2024
Recommend
CEO approval
Business Outlook

Pros

PTO is fairly good, and I've never had an issue getting days off. Lots of intelligent people if you know where to look. A ton of potential because of the cross-section of talent. My paycheck has never been late.

Cons

You simply cannot understand how dysfunctional this company is until you work here. I'll try my best to limit my list to ten items, but it could easily be more. 1) Employee appreciation is near zero. Most have not received raises or bonuses in years, yet the company is still under an indefinite salary freeze. If you get a title change, expect it to be a "dry promotion" with no extra money. For new employees, you will likely never get another dollar more in your entire career at New Era than the number on your offer sheet the day you were hired. You might even get less. 2) Benefits are really poor. 401(k) is the worst I have seen at a company of this size--15% of contributions (not salary). As such, the absolute most New Era will contribute in 2024 is less than $3,500/year, and that requires you to contribute $23,000/year to your 401(k), so good luck with that. No company contribution to your HSA. Employee pays 100% of the cost of STD and LTD. 3) New Era has grown by acquisition and not organically. They barely integrate these companies, so there are warring factions all over the company with hilariously inept collaboration between them. Go read the Glassdoor reviews for Fusion Alliance if you want to see a before/after picture when New Era acquires a company. 4) Many in senior management did not gain their positions by aptitude; they gained them because they were employees at the first few companies to be acquired. A number of these individuals would not even be qualified to be frontline managers at most other firms. They were in the right place at the right time even though they have no business being there (especially HR), and the rest of the company suffers for it. 5) C-suite is 100% disconnected from the boots on the ground, yet no one below them seemingly has any budgetary authority. Nearly every decision to spend more money gets escalated to them and usually rejected. In the many years I have worked for this company, I have never once heard the CEO speak to share his vision for the company. Probably because there is none or they have no idea how to execute it. 6) The company itself is shrouded in secrecy. I found out from a random Internet article that we were on the auction block to be sold. When confronted, senior management told us not to tell other employees and to keep it hush-hush, even though this was one of the first Google results when you searched for "New Era Technology." Pointed questions about our financial situation are largely ignored. 7) New Era will straight lie to you about compensation. After they "restructured" salaries, they told us to expect profit sharing to make up the difference. Spoiler! No profit sharing ever happened. Certain employees were promised bonuses, and they tried to claw those back after they were earned. 8) When layoffs happen, the decisions are made by corporate and a spreadsheet. Middle management (the people who actually know which employees do what jobs) are frequently not consulted. This results in total chaos when the wrong people are let go, and the remaining employees are beyond overworked. 9) Professional development is nil. Most training expenses like certifications or travel to professional conferences will likely be denied. No structured programs exist to reimburse for continuing education. Any meaningful development will be on your own time and at your own expense. 10) Employee morale is just horrible. I mean AWFUL. Nearly everyone I know is looking to get out of this company before they shut the doors or fire more people. The C-suite refuses to authorize backfill for many FTEs, so the company is constantly restructured around fewer and fewer employees with predictably disastrous results. This has resulted in a max exodus of top talent all the way through the senior management ranks that continues to this day. I beg you--do not come work for this company. You will certainly regret it, and your time would be better spent on bettering yourself at another company. Because it is not going to happen here. The era of cheap money is over, and New Era is running on fumes without a financial lifeline in sight. Company credit cards are constantly declined, and you are kidding yourself if you think paychecks are not next. This company doesn't have much time left. Don't be here to witness it.

1.0
Jan 22, 2024

Abusive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Somehow the paycheck was still showing up, but likely won't be for anyone left soon.

Cons

I worked for a small company that was acquired by New Era Technology a few years ago. I can tell you in my experience of working at multiple companies over the years, both internal IT and MSP, I have never worked for a worse company. The treatment of people at a basic human level is abusive and upper management is to blame and should be ashamed of themselves. Below is a list of some of things I have seen and experienced, and there are many others I wouldn’t believe if I didn’t work here to see it with my own eyes. The CEO is absent and has never shown any plan or direction for the company. I wouldn’t be able to pick him out of a police lineup. The company does not have bonuses, profit sharing, merit increases, or raises of any kind. There are also no holiday parties, holiday bonuses or gifts, or team building activities. Spending has been frozen for years, which includes any training and hiring. No one has received a raise since the time the company was acquired by New Era, even with ridiculously high inflation and even though the company has taken the time to raise billable rates by at least 20-40% HR is completely inept and unqualified do their jobs. I was told by upper management and HR that profit sharing was going to be part of pay after my pay was reduced. Again, there is and never will be, any profit sharing. This was all a lie. HR was incapable of getting me correct tax forms for multiple years and reported incorrect amounts that I had to fight to get corrected and I was tasked with explaining to them how they were wrong. I was told that I should consult my tax attorney like he would have access to their books. 401K match is an absolute joke and is the lowest I’ve ever heard of. It is a % of your contribution and they like to state there is no limit. There is very much a limit as the max contribution to a 401K is $22,500 per IRS rules. New Era is private equity owned and if you are unfamiliar, private equity buys a business with leverage and uses the equity in the acquired business to continue buying up companies and taking it as profit. Once they have pulled as much profit out as they can, the company that was purchased is left to service the debt that the private equity firm initiated, and the private equity firm is not responsible while walking away with the profits. When this happens the company usually cannot service the massive amount of debt they have been saddled with and are left to fail or are sold off/taken public where they will eventually fail due to the debt. This process generally takes 3-5 years, which is all the longer private equity will hold a company and New Era is in that range now. This debt leaves no money for raises, research and development, or growth and expansion. This practice should very much be illegal, but sadly it isn’t, and it will continue to ruin businesses everywhere like it did this one. This practice also leads to growth that is not organic and a company structure where no one is integrated to form one company with a cohesive management structure and aligned businesses goals and processes. The entire company operates as a bunch of small separate entities in which no one knows who does what or what the other is doing. It is chaos and disorganization of the highest order. I continue to watch top tier talent leave for other opportunities and many more will do the same. I have also seen top tier billable resources that were booked solid with work let go to “save money”, which makes absolutely no business sense and shows what level of intelligence upper management has. Now customers are upset because there is no help left to do the work and sales cannot sell anything as there is no one left to do that work either. What’s even worse is that people leaving are not even being replaced. Company credit cards are maxed out and vendors are not being paid, no matter how important they are. An HSA plan is offered for health insurance in which they do not contribute to your HSA account after the first year, even though this was never disclosed meaning the company is saving on premiums while employees are left to foot the bill with high deductibles and out of pocket max amounts. This company has already been up for auction; however, a buyer was not found, which tells you much of a mess the organization is as well as how bad of financial shape they are in. I have never heard anyone speak highly of the CEO or this company so I’m guessing those reviews that are positive are shill posts. If you are looking to experience PTSD, hypertension, anxiety, and depression, as well as find out how unemployment works, this company can give you that, otherwise look elsewhere…as in ANYWHERE else.

2.0
Sep 17, 2023

Word Salad Is Us

Recommend
CEO approval
Business Outlook

Pros

It almost beats unemployment...almost. That is all.

Cons

Negative workplace environment - browbeating and bullying. Shows almost no employee appreciation. Understaffed and over-worked. Very little training. Advancement is almost nil. Salaries / hourly compensation is below tech standards and no word on when " freeze " will end. Bonuses non - existent. The 401 compensation is pathetic. Healthcare plan is inadequate.

Viewing 1 - 3 of 286 Reviews

Glassdoor has 321 New Era Technology reviews submitted anonymously by New Era Technology employees. Read employee reviews and ratings on Glassdoor to decide if New Era Technology is right for you.