Newfront Client Service Associate reviews

2.1

33% would recommend to a friend

(3 total reviews)
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Spike Lipkin

100% approve of CEO

33% positive business outlook

Reviews by job title

3 reviews
1.0
Jan 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Great people working in the pod

Cons

I met some good people, but many that were “passively” good with what I later found out had bad intentions and honestly I wish I never took the role. Originally I was chosen for the role to start at the end of November. After I was sent the offer and accepted, I was then advised that they did that in error because of a new acquisition, and the only way they could keep me onboard is to go through a temp agency and take my salary that was offered in an hourly rate form and was promised that on January 1st 2022, I would be fully on board and no longer with the temp agency. So I LEFT my FULL TIME JOB to join them because of this promise. Let me just tell you now, that NEVER happened. Training was only a week and both myself and others in training agreed we did not acquire any of the knowledge but at the end of it we were split in testing our knowledge where mine consisted of live accounts and theirs consisted of hypothetical situations and not live accounts. The pod I was in I feel like everyone was nice and helping, but some of upper management constantly made me nervous when we had conversations because of the backhand comments some made about my workflow. Fast forward, I had a death in my family and I was asked if I wanted to take time, I advised management that I wish I could but I know I just started this role and I can’t afford to miss days. MULTIPLE times (and I still have the messages) they advised me that I wouldn’t be penalized for it if I missed days. I come back after my family member passed, worked the shift and I get a call from the temp agency telling me that they were advised that was my last day due to “the company no longer needing that role to be filled”. Moral of it all was I left my job to trust a startup company to do right with their promises and fell flat on my face with nothing because I was given empty promises.

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Newfront Response
4y
We appreciate the information you have provided and we have shared your concerns with the Executive Team. It is critical in our growth to recognize concerns and identify areas where improvements are needed. Please connect with us at careers@newfront.com as we would be interested in hearing from you.
5.0
Apr 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Culture is unlike any other Great potential for career growth, not just in insurance roles but in operational-manager capacities Transparency in Exec Board Committed to Diversity & Inclusion

Cons

It's a start up so everything moves fast and there are constant changes - you have to be willing to adapt and run with it Workload can be overwhelming though this is constantly being worked on with continued hiring and product updates

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