OpenText Customer Service Representative reviews

3.1

39% would recommend to a friend

(11 total reviews)
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James McGourlay

Not enough data to show CEO approval

80% positive business outlook

Reviews by job title

11 reviews
5.0
Feb 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Everything about this company is great

Cons

None so far for cons, you will have vast opportunities within the company

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OpenText Response
2y
Thank you for taking the time to write about your experience. We're so glad to read your positive comments and we look forward to your continued growth.
3.0
Aug 14, 2023
Recommend
CEO approval
Business Outlook

Pros

--Great benefits --My manager was really nice and understanding

Cons

--A very unhealthy work culture especially for a CSR where you can't even take breaks when you need them, but rather at times assigned to you --They let their customers mistreat their employees, and not standing up for their employees who are simply doing their job --The role is very stressful

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OpenText Response
2y
We appreciate you taking the time to share your feedback with us on Glassdoor. We take all comments seriously and use them as an opportunity to improve our work environment. We are concerned to hear about your perception of an unhealthy work culture, we want to assure you that your well-being is of utmost importance to us, and we are committed to creating a positive and supportive workplace for all our employees. Stress is a concern we take seriously and are actively working on providing resources and support to help manage and alleviate this. We genuinely value your input and would like to invite you to an open dialogue. If you are comfortable, we encourage you to reach out to your HR representative or supervisor to discuss your concerns further. Your well-being and job satisfaction are essential to us, and we are committed to addressing the issues you've raised.
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