Is Optum a good company to work for as a Client Management/Business Development Associate?

Client Management/Business Development Associate professionals working at Optum have rated their employer with 3.3 out of 5 stars in 464 Glassdoor reviews. This is a lower than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Client Management/Business Development Associate Jobs at Optum now and start preparing for your job interview by browsing frequently asked Client Management/Business Development Associate interview questions at Optum .

What are the top reviewed jobs at Optum?

Software Engineer (1134) , Senior Software Engineer (715) , Customer Service Representative (339) , Associate Software Engineer (336) , Nurse Practitioner (185) , Director (184) , Business Analyst (180) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (126) , Medical Coder (126) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (111)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1924 reviews)); "Remote and Dynamic work environment good benefits" ((in 857 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 673 reviews)); "Flexible work from home" ((in 599 reviews)); "Good culture and policies" ((in 577 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 630 reviews)); "Frequent layoffs and no warn notices." ((in 303 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 143 reviews)); "Poor communication both internally and externally" ((in 89 reviews)); "2. coding malpractice is sometimes encouraged & favoritism is common here." ((in 64 reviews))

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Optum Client Management/Business Development Associate reviews

3.3

63% would recommend to a friend

(464 total reviews)

Patrick Conway

63% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Career opportunities

3.1

Work/Life balance

2.8

Senior management

Client Management/Business Development Associate employees have rated Optum with 3.3 out of 5 stars, based on 464 company reviews on Glassdoor. This indicates that most Client Management/Business Development Associate professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Client Management/Business Development Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

464 reviews

3.0

Jun 2, 2026

Decent work-life balance overshadowed by micromanagement

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Worklife is decent. PTO is pretty good

Cons

Micromanaging at an all time high.

2.0

May 7, 2026

Bonuses and remote work, but disorganized management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonuses if you performed well. Remote work.

Cons

Management was not helpful when it came to help with PTO or requesting off. It was always a referral to a 3rd party phone number who then always referred employee back to manager/supervisor. It felt very unorganized and not user friendly. If your power goes out while working remotely, they say you should not contact your supervisor or team leads and you should call the hotline to report absence. However they still expect you to somehow know to go to the call center in person without contacting anyone, even though you should not work at the call center by yourself. (Very rude/strict management, unorganized)

3.0

Apr 14, 2026

Good for beginners

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This company is good for beginners, and the work environment is healthier than other BPO companies. Day offs are every weekends.

Cons

No work-life balance, as your PTOs would be hard to get approved.

Viewing 1 - 3 of 464 Reviews

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Optum Client Management/Business Development Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent work-life balance overshadowed by micromanagement

Bonuses and remote work, but disorganized management

Good for beginners

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