Great technology that’s suffering because of terrible leadership in every department.
Pros
The technology is extraordinary, and our customers know that. The customer success reps and the presales team are professionals and do everything in their power to retain customers. The products being added are logical extensions of how our customers work.
Cons
Product development has to be run by a bunch of toddlers. Listening to their inaccurate ideas of how long a sales cycle takes explains why the company is constantly “pivoting” on its go to market without finding its footing or making a dent in their market. You’re up against solutions that have been the industry standard for decades- understand how the enterprises you are selling to make a change and how painful it is- this takes more than a few months- more like a few years! The marketing and lead gen is a joke- how an entire team of 9 people can fail this terribly when far smaller organizations with 2 person marketing teams can generate more interest is a case study of what not to do. Everyone takes any criticism personally- and anyone pointing out problems is smacked down hard. The culture has become keep your head down and don’t rock the boat. This results in a complete lack of accountability. There has been a huge amount of turnover- mainly because frustration is high and no one takes accountability for any of the missteps. In NA alone, there’s been a departure of 1 person per month for the last 3 years.
