Parts Town reviews

What a disappointment! I was pretty excited about this position and company until I saw first hand "Inside Parts Town". Basically, you are doing the job of about 3 people with VERY low pay.The computer systems are so dated that they do not function properly (Still uses MS 2007). My PC was crashing everyday due to the excuse that my user profile was not created correctly and when I questioned management on why systems kept locking up on me everyday I was told that this was "normal" and that it happens to others all the time in the afternoon. Hmm... Internally, everything is communicated though email or paper if someone is on the phone and cannot answer you (which again, is very dated). I suggested looking into a messenger program for faster communication and got the stink eye along with "Email works just fine". Well, I tried that approach and being on a time crunch, I had to literally get up and hunt down the person I was needing a reply from. Tell me, how is this innovation?? During my first interview, I was re-assured several times from the managers I spoke with that I would be fully trained. My second interview was literally coming in on one of their slower days and watching someone take calls for 25 minutes not even hearing the customer (no dual headset). Then I had to fill out an application and was asked how I liked it? I was under the facade that phone calls and order entry were my only tasks, I was to find out later that this was not the case. My "training" consisted of watching both teammates click through systems at lightening speed while on the phone with customers and entering fax and email orders providing NO job aids to navigate through their systems with the expectation that you master it couple of weeks. At no point could they go off the phones and explain in detail what they were doing. I tried to get in any questions between phone calls and several times was told different answers. Fully trained eh? After 3 weeks I was brought into a checkpoint meeting with my manager and the VP and was handed a list of expectations they wanted me to master in a week or two with 98 to 99% accuracy. I mentioned that for what little I was being shown, I was grasping the order entry but had orders with errors coming back to me because I was never shown the full process. I was then told by the VP that I should be asking fewer questions after a week and a half of order entry and was given an ultimatum. I proceeded to explain that I was given different answers by different people and I was asking several people the same question to get clarification since there was no cut and dry way to process the orders. My concern was blown off and the following day I was put on the phone for the first time with little direction. The first day on phones I only had 2 phone calls which my manager sat with me and watched me for a few hours then she pulled me off and had me do order entry for 5 hours. The following day I took a grand total of one call which was monitored and then was thrown back into order entry the rest of the day. After that I was on my own. I was told not to worry and someone would be around if I needed help. Guess what? When that moment arrived, I had to call over my manager who was doing her daily smack talk to the other managers and team members. Classy! This department is also terribly understaffed. Gee, with treatment like this, I wonder why? Initially, I was told it was because they were back-filling positions from people who were promoted internally but I am not convinced this is the truth. Including myself, there were a total of 4 people on this team including the manager. After I was hired I was informed that both the manager and one of the team members would be going to another department and leaving me and another team member to pick up the slack until another manager and team member were hired. Who knows how long this would have been... Each team is very "clicky" and if you don't submit to their crude antics, you are alienated. They also dump 3x more tasks on you which is NOT in the job description (you are filling truck stock orders, answering phones as a receptionist and backing up other teams that are slacking) all while you are trying to take care of your phone calls, paper/fax orders and email orders each with different ways to enter in, bill to, ship to, etc...Again, you get half-butted help with the expectation that you master it in a week. Management is quick to point out errors that were never explained in the first place. Then they expect you to correct the errors reluctantly showing you how. You have no time to process what you just learned and they continue to keep dumping more projects on you. This is a sink or swim environment. Management and staff VERY unprofessional. Constantly using foul language and crude behavior LOUDLY. Apparently they did not receive the ethics training and are allowed to get away with this? One other thing worth mentioning, if you want additional time off in the beginning of the year you need to pay for it. I think you are given 10 days with the option to purchase up to an additional 5 days. No sick time, no vacation time. Just time off days. You also cannot call in more than 2 days in a year without disciplinary actions. So to sum it up, a BIG thumbs down for Parts Town!