Point Bank reviews

Thank you for taking the time to provide feedback, and we’re so glad that your overall experience was a positive one! We are constantly evaluating our processes and procedures and looking for ways to improve, and encourage employees to share their ideas regarding such. Furthermore, we are proud of our long-standing ideals regarding customer service and employee satisfaction and feel this is why PointBank was named as a finalist for Best Place to Work in the ‘Best of Denton County’ for 2023, 2024 and 2025, as well as winning Best Bank in the ‘Best of Denton County’ for sixteen years straight, and Best Local Business in 2025. We are so glad that you were a part of this tradition!

All policies and procedures, including security measures, are reviewed regularly for adequacy and effectiveness. When interviewing and hiring, we make very clear our staffing levels and the processes for opening and closing; the individual would have known this when accepting the position. We feel it’s improper, once someone gets hired, to expect a company to change their practices. We use better-than-standard-procedures for protecting our employees. Employee and Customer safety is our #1 priority, and has been for the 140 years we’ve been operating. This is evidenced by the fact that PointBank was named as a finalist for Best Place to Work in the ‘Best of Denton County’ for 2023, 2024 and 2025, as well as winning Best Bank in the ‘Best of Denton County’ for sixteen years straight, and Best Local Business in 2025. Schedules are set according to branch operating hours and customer flow. We try to limit the need for overtime as much as possible to ensure employees have a good work-life balance. Bonus opportunities are available, but are dependent on the employee’s own efforts.