Positive Behavior Supports reviews

-PBS has shady upper management and admin. They engage in ethically and legally questionable behavior. You don't get paid for all of your work. They are not always honest with insurance companies, such as intentionally backdating things to incorrect dates. They are even suspended by the franchise tax board in CA, which is public information on the secretary of state website. -PBS has poor communication, including lack of communication, slow communication, miscommunication, and even contradictory communication from some upper management and admin. -PBS could provide better oversight and training when people are new to a position. -PBS requires you to use Sharepoint, which is slow and doesn't work well. -PBS takes a long time to give you cases, without giving you a heads up at the time of hire that you may be waiting for months.

My biggest complaint is that they do not value the RBT's. They do not offer PTO for RBT's, they only get sick time (which is whatever your state requires, but I think in most cases its around 1 hour of sick time earned per 30 hours worked). RBT burnout is REAL, RBT turnover is REAL. As a field we have to start valuing our RBT's and recognizing that they are more important than the BCBA, regional director, CEO, or whatever position. These are the people that provide our services. They are the ones getting hit, kicked, spit on, yelled at, objects thrown at them, you name it, they've experienced it. If they are burnt out, mentally exhausted, unappreciated, they will leave. And they do, RBT turnover is high. Next, like all ABA companies - they claim to be "family first" but in the end it is billables. I mean, I get it, but if a family doesn't have the time for 20 hours and they can only fit in 15, then we should be listening to the family and not pressuring them to "maximize the auth". And finally, they bait you in, making it seem like they're different - they aren't. They don't care about BCBA burnout either, it is all numbers. There is not licensure or certification reimbursement either and there should be.