Needs To Update Their Processes & Platform
Pros
Like at most jobs, the people are the best part. Remote work environment. Free swag. The team comes together to help fellow teammates in need to encourage them around family deaths, accidents, etc. They use a platform called Bonusly which allows you to send points to employees each month to say Thank You & encourgagements. The CSM is partnered up with a Merch person so that the clients have a team of folks helping them. It was great getting to work so closely with another person to strategize on really helping clients.
Cons
- Very few major platform updates were completed over 4 years, though as CSMs we were told that updates were coming so we had to have repetitive conversations with our clients about why the update we told them was coming 2 years ago still didn't get completed. - If you hit 130% of your goal, your commission rate is REDUCED! So essentially they penalize you for having a kick-butt quarter. - Benefits are VERY expensive for a family. The platform is not very customizable which made for tough conversations with customers
