Question 1

Is Progressive Insurance a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at Progressive Insurance have rated their employer with 3.8 out of 5 stars in 511 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Progressive Insurance.

Question 2

Does Progressive Insurance pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 4.0 out of 5 stars based on 511 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Progressive Insurance.

Question 3

How happy are Customer Service Representative professionals working at Progressive Insurance?

Accepted Answer

68% of Customer Service Representative employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service Representative professionals have also rated Progressive Insurance with a 3.7 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.7 rating for career opportunities.

Question 4

What Progressive Insurance locations are top rated by Customer Service Representative employees?

Accepted Answer

Progressive Insurance locations which are top rated by Customer Service Representative employees are Las Vegas, Mayfield and Cleveland. On the other hand, Progressive Insurance locations which have been rated the lowest by Customer Service Representative professionals are Mayfield Heights, Tampa and Rancho Cordova.

Question 5

What are the top reviewed jobs at Progressive Insurance?

Accepted Answer

Claims Adjuster (1440), Customer Service Representative (519), Claims Representative (174), Claims Adjuster Trainee (132), Managed Repair Representative (127), Claims Generalist (122), Claims Specialist (111), Claims Generalist Associate (107), Customer Service Representative (CSR) (107), Insurance Agent (101), Senior Claims Adjuster (87), Sales Associate (86), Sales Consultant (81), Supervisor (79), MRR (Managed Repair Representative ) (75)

Question 6

What are the pros of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"Great benefits and HR!" ((in 921 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 838 reviews)); "Not the best paying but work from home is great." ((in 450 reviews)); "Great culture and very family oriented" ((in 434 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 374 reviews))

Question 7

What are the cons of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 347 reviews)); "Poor management and focus on metrics" ((in 294 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 159 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 124 reviews))

Progressive Insurance

Progressive Insurance Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexibility and benefits overshadowed by high stress

Friendly atmosphere, but no recognition for past experience

Good

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Progressive Insurance reviews FAQs

Jobs at Progressive Insurance