Progressive Insurance Claims Customer Service reviews

Stressful Frequently changed managers Not much room for growth if you don't want to be an adjuster

Schedules are a nightmare, too many customers to be able to serve anyone well, metrics that were written by an analytics department that has no knowledge of actual practices or customer service, and management doesn't care. If you miss one phone call then you're out, and they try to fire everyone before bonus season that isn't in advertising or analytics. One cannot help but feel bad for customers who are clearly taken advantage of when the company is called on to complete its side of the agreement. Plus, the Flo cult is really frightening.