QVC Customer Service Representative CSR reviews

Difficult customers who get lonely so they call QVC customer service to annoy them. Also, very little support from supervisors on escalated calls. Micromanaged from supervisor, with short breaks.

The data system was very old, always having issues with error messages. The customers were mostly upset about the new changes of the product & company. Had to rely on different departments of the company to get a answers to questions, answers would take usually 3-7 days and they would not contact the customer back. The customers had to call back. The KPIs rankings were hard to meet with the system issues and the upselling.