REVOLVE reviews

This company enables liars and thieves and expects their employees to cater to them with ease. The quality of product they are selling is a joke and the warehouse doesn't seem to inspect outgoing merchandise so as a cx serv rep I was dealing with angry customers receiving used and crotch-stained or damaged merchandise. I have worked in retail for over 16 years and have never had so much anxiety and hatred for my job. The beginning pay rate is crap compared to the job expectations and you don't have an opportunity for a wage increase until 3 months (4 with initial training) which they don't seem to care if you are a high-performing employee. Basically you are busting your butt for nothing bc no one cares unless you screw up. That's when you get any sort of interaction. Worst months of my life and my only regret is the time wasted that I could have spent with my child. This job made me literally sick to my stomach every day that I had to clock in. Don't waste your time if you have any experience. Unless you truly enjoy being disrespected, talked down upon, used, taken advantage of, and are desperate. This is coming from an agent outperforming seasoned employees getting paid more than me. Not even sure how this company makes any revenue.

There's little room for growth here. There will be plenty of promises upon hiring but in reality most of the departments have few higher positions from your initial hire. The few opportunities that do open up occasionally are usually filled on a "who's friends with who" basis rather than on merit or experience. That being said if you're in good with someone from senior management you'll have no problem getting promoted. Definitely not recommended for anyone hoping to work hard and move up without constantly playing politics. There is a vast distinction between salary and hourly positions as well. Our department was using equipment that was several years old and unreliable but were denied upgrades while at the same time other departments and new hires were given top of the line brand new equipment. If you're hourly you'll also get the brunt of most of the extra work when it comes to new projects or holidays. With all the salary employees rushing to get done early for the holidays or take an extended weekend it usually leaves the hourly employees picking up the slack. While we do get paid OT does that make up for a week of 11+ hour days leading all the way up to Christmas Eve. Or coming in on the weekends when everyone else is enjoying a nice 3 day weekend. The laid back party vibe is nice initially but quickly wears thin. When you're waiting for images or to finish something and everyone is outside having a beer or smoking because it's Friday it can get frustrating. Of course trying to deal with people who are obviously under the influence of alcohol or drugs can be equally frustrating. What do in their free time is their own business but when I go to leave at the end of the day I shouldn't have to walk through a circle of people passing a blunt around. Those examples would be where most people would think "Why dont you contact HR" That in itself is a whole other issue. There's little that ever gets accomplished going to them other than being told to more or less "suck it up" I wouldn't even suggest "anonymously" complaining about issues because theres a 99% chance whoever you complain about will find out. This will often lead to issues just be shrugged off or not reported due to fear of retaliation or drama. There's also more value on hiring less experienced and/or unqualified employees who will work for less than paying more for qualified experienced hires.