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      Reputation

      Engaged Employer

      Reputation Reputation Advisor reviews

      1.1

      Be the first to recommend this company

      (3 total reviews)
      avatar

      Joe Burton

      Not enough data to show CEO approval

      7% positive business outlook

      Ratings by category

      3.1

      Work/Life balance

      2.9

      Culture & values

      2.1

      Senior management

      2.1

      Compensation and benefits

      2.0

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      1.0
      Feb 1, 2016

      Account management

      Reputation advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch x 3 days per week and snacks. Thats about it.

      Cons

      Poor product efficiences across the spectrum leading to horrible client retention rates. They do not care though because they just churn and burn new employees and clients each year. They will assign someone less accounts and give them the same quota as person with triple the volume in their account pool. Expected to magically make quota. Only a few can hit quota due to lopsided account disbursement. Tied to que all day which forces you to manage other peoples clients and lose hours per week helping others. Phone system is bad and goes down so calls are lost. Highest priced in the ORM space with least efficient services. Move accounts around all the time upsetting clients leading to bad service. Use a scorecard that makes no sense as a tool to fire people who are working hard but cant hit numbers due to lack of accounts or volume.

      avatar
      Reputation Response
      10y
      We wish you'd had a better experience at Reputation - thanks for your feedback. We've escalated these concerns to the leadership team on the Consumer side. I hope you have found a new position that is a better fit for you!
      2.0
      May 21, 2015

      Lots of Sitting Around

      Reputation advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free snacks, drinks and lunch. Nice office with new equipment. Co-workers were friendly enough.

      Cons

      Wound up basically just sitting at my desk for 2 months while management never seemed to have time for me unless it was a role play or to go over product once a week or so, which is exactly what I was already doing at my desk. Management is neglectful and a bit abrasive. Will talk down to you for giving the wrong answer to a question, then a week later will change he answer and scold you for quoting the one given to you the week before. Structurally vague for new hires.

      avatar
      Reputation Response
      10y
      Thank you for taking the time to share your experience at Reputation.com. We have recently made some adjustments to the leadership on this team, and are seeing positive change as a result. We wish your experience had been more positive, and are also taking steps to improve new hire training and onboarding schedules to reduce downtime and to keep new hires feeling productive and engaged. We hope you landed at a new role that was a better fit for you!
      3.0
      Feb 26, 2015

      *shady* clientele, cult of personality, unusual product

      Reputation advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Reputation.com name is recognized because their ads play everywhere, so that's nice. They also have free lunch and will give you their base product for free, but the value prop of their product is unclear unless you're wealthy or being stalked by strangers

      Cons

      People who want their online past erased are not college students with drunken photos, they're finance people who were caught embezzling, doctors who committed malpractice, folks who committed sex crimes, etc. Working with them is extremely demoralizing and feels slimy. Their hours are extremely long and they recently lost a lawsuit for not paying sufficient overtime. The company is led by a Harvard-guy who really drinks his own Kool-Aid and has a matching haircut.

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