Reputation reviews

3.2

45% would recommend to a friend

(11 total reviews)
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Joe Burton

53% approve of CEO

32% positive business outlook

Reviews by job title

11 reviews

Reviews about "Diversity & Inclusion"

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2.0
Oct 15, 2025
Recommend
CEO approval
Business Outlook

Pros

-Talented, mission-driven colleagues who care deeply about customer outcomes. -Flexible work model with supportive peers who genuinely want to succeed. -Exposure to a fast-moving SaaS environment with recognizable brands and interesting customers.

Cons

-Leadership communication around culture, growth, and inclusion often sounds polished but doesn’t reflect day-to-day reality. The message and the lived experience remain far apart. -HR and senior leadership have been aware of ongoing concerns in Customer Success for some time, but the only visible shift has been turnover. The calmer atmosphere now reflects attrition, not improvement. -The new review and career pathing processes look good on paper but are largely performative, with little real execution or meaningful development behind them -Product reliability and customer experience remain inconsistent, while internal focus leans more on process and perception than on addressing root issues

1.0
Apr 16, 2025

Not what it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Individuals who are hard working and believe in the product - Great people - Flexible work schedule

Cons

- Concerning trend of sexism, especially within the Customer Success team. Female leaders were all bypassed for promotions, or even demoted, so that less qualified male candidates could be brought in. What was a diverse team of leaders, is now all males who are friends outside of work. - C Suite aware of growing concerns around sexism and equality for women in the workplace, but have made no meaningful changes. This was brought up in an all hands, within employee surveys, and numerous exit interviews of employees leaving due to these concerns. -Growth opportunities are limited, as leaders tend to favor employees or hire external candidates (despite qualifications) who have a personal connection to hiring manager.

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Reputation Response
1y
Thank you for taking the time to share your experience and feedback. We’re glad to hear you found value in the people, flexibility, and product at Reputation. We truly appreciate the contributions you made during your time here. We take concerns about diversity, inclusion, and equity very seriously and remain dedicated to ongoing efforts to strengthen these areas through employee feedback surveys, leadership accountability, and internal initiatives, such as our Pathfinder Project, which will include employees from cross-functional groups coming together to develop actionable recommendations that will drive meaningful improvements within the organization. We recognize that perceptions of limited growth opportunities and favoritism can be frustrating and damaging to morale. We want to be clear that our goal is always to hire and promote the most qualified individuals based on merit, alignment with our values, and the needs of the business — regardless of personal relationships. That said, we also understand that when employees don’t see clear, consistent pathways for development, or if hiring decisions lack transparency, it can lead to concerns about fairness. We're actively working to improve internal mobility, career development frameworks, and manager training to support equitable growth opportunities across the company. We appreciate your insights and will continue working to ensure that all employees feel supported and empowered in their careers. We wish you the very best in your next chapter.
5.0
Sep 14, 2022

Great company for growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work with a lot of smart people that bring diverse backgrounds to the table

Cons

glassdoor makes you type 5 words to complete this

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Reputation Response
3y
Thanks for this review! It's great to see how much you are enjoying Reputation.com!
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Glassdoor has 488 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.