Reynolds American reviews

3.2

53% would recommend to a friend

(1,793 total reviews)
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David Waterfield

69% approve of CEO

53% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
4.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Create your own daily schedule and route. Good pay for workload being done.

Cons

Lots of driving can sometimes add up to be annoying, and management can be very much on the micromanage side.

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Reynolds American Response
1w
Thank you for your feedback. Insights like these help us continue to improve the experience for our Territory Managers and field teams.
2.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great compensation package, some very nice, decent people, but counterbalanced by some complete lunatics

Cons

Extremely political and toxic environment, massive lack of diversity and especially now that they don't "need" to do it anymore, you can see true colors coming out. Advancement and performance is dependent on who you know. No meaningful feedback on how to improve and what actually needs to be done. A tendency to love bright shiny objects and pretty presentation decks, but no real meaningful strategy. And they do not seem to even know themselves what they want, which makes delivering at a high level very challenging. Current CEO is doing a good job I think but he has no idea of the layers of toxicity underneath. I also get a sense that current results are being propped up by people who are on the verge of retirement and will never find another job outside the industry - therefore trying to maximise the most they can out of the next few years with no view to what will happen 5 or 10 years down the road.

Viewing 1 - 3 of 1,793 Reviews

Glassdoor has 1,901 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.