Ro reviews

3.4

54% would recommend to a friend

(179 total reviews)
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Zachariah Reitano

60% approve of CEO

56% positive business outlook

Ro has an employee rating of 3.4 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ro employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

179 reviews
1.0
Jan 11, 2024

Chasing crazy valuation = making crazy decisions

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. You'll work with great individuals, genuinely fun people who care. 2. The salary process is very equitable with regular reviews to keep titles all paid the same 3. The overall health problems that Ro works on are meaningful for patients - helping them is doing good!

Cons

1. Leadership will constantly push for features/product to scale faster than they should, even when really negative patient experiences are happening left and right. They need something to show off to the board to get one more quarter to finally prove that yes, they are worth +5x more than Hims... 2. There's a small clique of people who can make decisions. Most of the company are task takers because thats all they are permitted to do. Ideas that get raised outside of leadership get squashed - only not forever, just until leadership comes up with the idea themselves months later. 3. Employees struggle to give each other regular feedback 4. Very 'soft' culture, you have to cushion every statement in a question or a 'maybe', rather than speaking plainly. 5. Bought multiple, game changing companies (like Modern Fertility), to end up shutting down completely or putting on maintenance, robbing the world of great innovation (purely because they bit off more than they could chew with bad acquisition theses and irresponsible funding decisions, not because these companies weren't viable).

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Ro Response
2y
To start – I want to acknowledge that it’s great to hear that you enjoyed working with passionate teammates (I fully agree this is one of the most special parts of Ro), found the salary process to be equitable, and that our mission in helping patients achieve better health resonated with you. In terms of cons, I want to touch on a few things. Everything we do at Ro is with a patient-centric lens. As a leadership team and at all levels of the company we spend most of our time on this. We won’t always get it right (we may take a bet or make an assumption that doesn’t have the result we thought it would) and we won’t ever reach perfection (there will always be more to do), but it’s truly what we strive for every day. While we certainly do have to engage with our board, it’s always through the lens of how we’re driving value for patients. Decision making at Ro happens across various levels and functions versus with a single small group of people. We are always open to feedback and dialogue from anyone at Ro. In fact, we offer several opportunities - from anonymous AMAs to a weekly jam session with the Founders - for people to raise ideas, questions or concerns. We try as much as possible to give credit and recognition to Ro’ers across the organization when they suggest great ideas or contribute to strong outcomes, so I’m sorry to hear that this was not your experience - that’s not what we’d hope for. One of our company principles is “give feedback/seek feedback” and we have several formal mechanisms to encourage and enable this. While it’s always something we will strive to continuously improve, and some teams and individuals are “better” at it than others, it’s a relatively strong characteristic of Ro’s culture. In that spirit – if you’re willing to speak directly so that I can learn from your experience at Ro, I’d love to talk. Feel free to shoot me a note directly at saman@ro.co. Finally, it’s true that we have had several acquisitions over the last two years – and each of them, in different ways, are part of Ro today. Some are product offerings that have increased our ability to reach and serve patients with a wider variety of needs (the what) and others are part of our technology platform, enabling us to reach patients in new or different ways than we were able to previously (the how). An acquisition can take many forms and it’s very common that acquired companies do not remain stand-alone aspects of the company they join, but that does not mean that they aren’t continuing to drive innovation and value to patients. Saman Co-Founder and Chief Product Officer
1.0
Dec 18, 2022

We're sorry you feel that way...

Recommend
CEO approval
Business Outlook

Pros

- Cofounder/chief growth officer - Chief operating officer - Head of Pharmacy - Almost everyone at Workpath - Lots of Modern Fertility - Leadership of weight management team - Clinicians who focused on mental health - One-fifth of the company - Anyone else who was able to escape before this company's future went from promising to abysmal.

Cons

Google the phrase "sorry you feel that way," and the first page of results are all about gaslighting and non-apologies. Now scroll through the People Team's replies to negative Glassdoor reviews since the company started tanking in 2022, and see if you can pick up on a pattern. That's exactly the sort of culture to expect at Ro. Polished and professional on the surface, but incredibly immature and toxic once you pause to take another look. Make no mistake, the immaturity stems from the top, and affects employees at every level. At some point in the first half of 2022, Ro's talented employees began working out of fear of losing their job, rather than out of love for the mission. No wonder the turnover is so high! But hey...sorry you feel that way.

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Ro Response
3y
At work and in life, it’s natural for people to come at things from different perspectives. We all have different access to information/context as well as unique insights and life experiences that shape the way we interpret the world around us. While we understand that not everyone will see things the same way, our intent in these responses is simply to acknowledge that we’ve seen the feedback, provide additional context when possible and to offer to speak directly. Sometimes there is feedback provided that we take to heart and other times we may see things differently - but regardless, we truly are sorry to hear it when someone leaves feeling badly. Our turnover remains lower than broader market benchmarks and we are incredibly thankful for the candid feedback we get regularly, through our employee surveys, conversations with Ro’ers and our people managers. The team here has never shied away from sharing how they feel and it has and will continue to help us evolve and shape the work environment at Ro in very tangible ways - everything from our compensation programs to our work-life benefits to our recognition platforms have come directly from employee feedback. If you’d like to talk further, feel free to reach out to people@ro.co and we’d be happy to chat.
2.0
Aug 29, 2023

I loved this job, and now I hate the people in charge

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great, straight-A-student quality teams, just absolutely full of smart, compassionate, overachievers. Good vibes, good people, and the mission (inasmuch as you believe in teleheath's' ability to transform healthcare) is felt. Good pay, good benefits.

Cons

Well, they laid off a bunch of us after assuring us that there wouldn't be cuts. I had 3 different roles in a year. I contributed, showed up, performed, got positive reviews from teammates and bosses, and in no way could any of that contribute to continued employment at Ro. A complete lack of vision—adding products, subtracting products. Committing to marketing strategies and changing them for safer strategies. An insanely conservative "review board" that makes it difficult to do work that simply explains the product(s), and then you look at competitors like hims&hers, and see them kicking our butts with marketing ideas you've had rejected by the ludicrously risk-averse board of doctors and lawyers that seem incapable of weighing risk and liability.

Viewing 1 - 3 of 179 Reviews

Glassdoor has 202 Ro reviews submitted anonymously by Ro employees. Read employee reviews and ratings on Glassdoor to decide if Ro is right for you.