Does SWBC pay their employees well?

According to anonymously submitted Glassdoor reviews, SWBC employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SWBC. This rating has been stable over the past 12 months.

How satisfied are employees working at SWBC?

37% of SWBC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SWBC 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SWBC?

Customer Service Representative (23) , Payment Reminder Services Representative (8) , Insurance Processor (7) , Manager (7) , Collections Specialist (6) , Software Engineer (6) , Collections Representative (5) , Customer Service Representative (CSR) (5) , Intern (5) , Analyst (4) , Collections (4) , Debt Collector (4) , Financial Analyst (4) , Loan Officer Assistant (4) , Mortgage Loan Officer (4)

What are the pros of working at SWBC according to real employee reviews?

"Great benefits and awesome to learn technical skills." ((in 70 reviews)); "People I work with are great." ((in 30 reviews)); "The pay is good." ((in 26 reviews)); "Coworkers are nice and helpful" ((in 12 reviews)); "Easy job and work from home" ((in 11 reviews))

What are the cons of working at SWBC according to real employee reviews?

"When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." ((in 15 reviews)); "Constant favoritism" ((in 13 reviews)); "Upper management is a JOKE and the way they talk to their supervisors is disgusting." ((in 12 reviews)); "No bonuses for lower level employees" ((in 11 reviews)); "horrible training" ((in 11 reviews))

What are employees saying about SWBC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SWBC layoffs and their outlook for job security at SWBC in 2026.

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SWBC

SWBC reviews

3.0

37% would recommend to a friend

(118 total reviews)

38% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.5

Work/Life balance

2.4

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Jan 16, 2026

Toxic leadership impacts team morale

Collections agent

Recommend

CEO approval

Business Outlook

Pros

Good facilities, timely payments. easy interview

Cons

The main issue during my experience at SWBC was the leadership style. And no the leadership in Mexico, the leadership in San Antonio, often felt hostile rather than supportive, relying on pressure and intimidation instead of clear guidance and constructive feedback. This created stressful enviroment that negatively affected motivation, communication, and overal team morale

2.0

Dec 14, 2025

At your own risk

Cst

Recommend

CEO approval

Business Outlook

Pros

Great training sessions, great salary and installations

Cons

If you are conservative, its a really bad placeto work, at site they only care to spoil the LGBT monsters they hire, if you have strong conservative values they will try to stomp on you.

2.0

Dec 9, 2025

Fair comp

Senior tax accountant

Recommend

CEO approval

Business Outlook

Pros

Compensation and salary are fair

Cons

Long holding period before eligibility for benefits

Viewing 1 - 3 of 118 Reviews

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Executive Administrative Assistant

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Toxic leadership impacts team morale

At your own risk

Fair comp

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