Sam's Club reviews

3.3

51% would recommend to a friend

(12,871 total reviews)
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Latriece Watkins

60% approve of CEO

44% positive business outlook

Sam's Club has an employee rating of 3.3 out of 5 stars, based on 12,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sam's Club employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

13K reviews
5.0
Jun 28, 2018

Assistant Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to move up as long as you work hard

Cons

Not a con, new leadership has the company heading in the right direction

1.0
Jan 4, 2024
Recommend
CEO approval
Business Outlook

Pros

There are good people here. If you want a career in sales and are seriosuly motivated this is a good starting point.

Cons

This is in no way shape or form a marketing job. You will be working at a Sam's Club trying to sell water delivery subscriptions to anyone who passes you by. You put on a suit in the morning and head to the office from 8:00 to 9:30 then change in your car and spend the rest of your day at a Sams Club making mostly commission. You will not make much money at all until you get people under you. This job is a well hidden pyramid scheme and if you are having to pay bills or a high rent you should not take this job. Do not move states for this job. it is unstable and not very safe. Be very careful and do your research.

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Sam's Club Response
1y
Thank you for sharing your feedback. We're glad you acknowledged the supportive team environment, and we’re sorry the role didn’t meet your expectations. Transparency is important to us, and we’ll continue working to improve how we communicate job responsibilities and pay structure. If you’d like to speak with us further, please reach out to hr@clockworkconceptsinc.com.
1.0
Apr 20, 2010
Recommend
CEO approval
Business Outlook

Pros

Sam's pays better than minimum wage. They're not open 24 hours and are closed on holidays. Sunday premium is paid. Profit sharing is nice to receive once a year. You can wear jeans and mostly comfortable clothes. You don't need a college degree to move into management. Co-workers are above average in intelligence for the most part. Customers are above average types. Pretty decent little Holiday party. Good about making sure breaks are provided and on time. Prices and barcodes are accurately in sync 99% of the time. Doors close at a much more reasonable hour than other retailers.

Cons

Cashiers have become salespeople preying on captive members to sell Plus memberships, Extended Warranties, and trying to force credit cards on them when they can't even escape the pitch because you're holding their groceries hostage. In addition to making members angry, it pisses off all the people in line behind them as the wait is too long because only half of the needed cashiers are ever scheduled. Too few support people create numerous and unreasonable delays which creates even more angry customers and even higher stress levels. Break schedule for short days is inequitable. New hire training is a total joke. Cleaning supplies are almost non-existent. Employee discount is limited to 10% off overpriced produce only. Management is comprised of people with little more than a high school diploma and it shows. Not enough cash is in drawer for startup. Checkout area is unreasonably warm for employees AND customers.

Viewing 1 - 3 of 12,871 Reviews

Glassdoor has 14,123 Sam's Club reviews submitted anonymously by Sam's Club employees. Read employee reviews and ratings on Glassdoor to decide if Sam's Club is right for you.