ScriptPro Customer Service Representative reviews

1.3

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(3 total reviews)
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Michael E Coughlin

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3 reviews
1.0
Feb 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Working at Scriptpro taught me a lot during my time there for close to four years. In that time frame I learned a lot in terms of team building, being accountable for your actions, and overall understanding when you need to own something. The team and the company itself provide me with a lot of chances to grow, and even allowed me to connect with several employees who became great friends. I learned many skills that I would be able to take forward into future job positions, and there are many team building activities handled by members within each team itself. Except...

Cons

Those stuck within the workflow support team, and those placed under teams with certain managers. I will not name them directly, but know that working here you will be at the fate of whatever mood your manager percieves you in. The downside to them is that some of them in certain departments are honestly quite lazy, and very disconnected from the teams they work with. They aren't aware of all the things ongoing within the company, and in truth it becomes more of a brownnosing enviorment to stay around. For example there was one employee who spent close to three years not doing his job in the company and underperforming and in some cases creating more work for other members of the team. Yet, at the end of the day he was allowed to stay on until enough complaints were brought up to HR simply because he was friends with the manager. This goes into line with other individuals throughout the company as well, many of them are just friends with the managers and thus secure there roles and positions. There is also another issue, in that many members of the staff are very incline to keep certain information or skills to themselves and are not willing to share the information. The feeling that you need to validate your own importance exists here with the company, otherwise you'll be passed over for promotion or have a less likely chance to be terminated due to the importance you place yourself as.

2.0
Nov 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Pharmaceutical automation will always be needed in the future. "Some" of the managers are good to work with. Although I never used it they have a gym for those that go.

Cons

The family who owns ScriptPro along with others in upper management play favorites and being a favorite has its advantages. Advantages to look forward to include: Great pay! No need to be qualified! No need to do your job! You can throw your weight around at those that don't know the family personally and play "Who Wants To Be a Manager"! Promotions that make other employees scratch their heads! Zero accountability and the enjoyment of having the ability to pass blame onto others! Immunity from firings and layoffs! Benefits: My insurance was over $600 a month for family coverage. Many have quit ScriptPro because they can't afford it. When I first started pay was ridiculously uneven. Someone who has been at ScriptPro for 3 years could be making $42k while a brand new straight out of college individual could be hired on making $45. Be careful when negotiating as they would pay you minimum wage if they could. From what I have been told by others still working at ScriptPro is they now have pay bands which may have leveled everything some. Retirement was fair and they also had the occasional profit sharing. When we did get raises they were poor, and even worse the top 10 performer would be getting maybe .5% better versus a bottom 10 performer. No incentive to do well because of that. Layoffs and firings are completely mysterious in nature. We will get an email about how awesome we are doing this year then magically 3 or 4 people from a group will get let go or be mysteriously fired for performance issues even though they have never been written up. As a result many are walking on egg shells hoping to not be the next one. Miscellaneous: The culture of the departments is one against the other always. Usually Customer service gets blamed for everything yet ScriptPro pimps customer service to all of the new pharmacies about how awesome we are. If you are one of the coveted individuals with DOD access good luck ever leaving your position. Management hinders your career growth greatly because they know if all of their good workers went to other departments they would have to maybe lift a finger for once and be inconvenienced for a change.The entire culture of ScriptPro is very gossipy and juvenile. The few years I was there it started off good but I quickly saw the lack of promotions, good raises, hypocrisy and lies.

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