Shell Customer Service Associate reviews

2.6

28% would recommend to a friend

(8 total reviews)
avatar

Wael Sawan

Not enough data to show CEO approval

32% positive business outlook

Reviews by job title

8 reviews
1.0
Jul 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Got paid for public holidays is about it.

Cons

Single manned garage where everything is your responsibility in that shift, things go wrong on the daily and you have 10 other moving parts of the day you are trying to deal with at the one time, customers, the pumps needing ok'd, the coffee machine needing topped up, delivery's coming in and needing put away, health and saftey for everyone on site. It is alot for one person and causes you alot of stress. I also didn't get any breaks or could barley go to the toilet on an 8 hour shift, you are also expected to stay on if the next person doesn't show up regardless of what you have going on in your life. I really did dislike working here. Also you have to work Christmas and new years day.

4.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Great place to start your corporate journey, great benefits, practices DnI, staff needs are well looked after. Overall the TL's are supportive.

Cons

Micromanaging has always been an issue. Processes keeps changing on a regular basis to make it more "streamline" but its actually has the opposite effect. A lot of the system issues don't have a permanent fix, only temporary work around. Customer Service department for MY has a high turnover rate.

Viewing 1 - 3 of 8 Reviews

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