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Signature Performance

Engaged Employer

Signature Performance Customer Service (CSR) reviews

3.9

71% would recommend to a friend

(25 total reviews)
avatar

Allen Fredrickson

82% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated Signature Performance with 3.9 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Signature Performance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

25 reviews
4.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and values Team spirit

Cons

Call volume is very high Errors that we can’t fix because we are sub contracted & get the heat for.

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Signature Performance Response
1mo
At Signature Performance, we are passionate about advancing our mission of improving the health of our clients’ business and making the lives of the people we work with better. In order to achieve our goal of lowering healthcare administrative costs in the United States, we will do everything possible to maximize productivity and performance for our clients. We would love to visit with you further about your concerns. Feel free to reach out to info@signatureperformance.com with any questions you may have regarding performance expectations.
3.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Take any day off without pay Accumulation of pro and sick leave every pay period No weekends No mandatory overtime

Cons

Management is 24/7 monitoring stats Customers are very rude To many over seas callers Mentally draining after about a year in

4.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Manager treated like a person not a number

Cons

Some of the expectations are unrealistic

avatar
Signature Performance Response
1mo
At Signature Performance, we are passionate about advancing our mission of improving the health of our clients’ business and making the lives of the people we work with better. In order to achieve our goal of lowering healthcare administrative costs in the United States, we will do everything possible to maximize productivity and performance for our clients. We would love to visit with you further about your concerns. Feel free to reach out to info@signatureperformance.com with any questions you may have regarding performance expectations.
Viewing 1 - 3 of 25 Reviews

Glassdoor has 161 Signature Performance reviews submitted anonymously by Signature Performance employees. Read employee reviews and ratings on Glassdoor to decide if Signature Performance is right for you.