Signet Jewelers reviews

4.0

73% would recommend to a friend

(2,578 total reviews)
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J.K. Symancyk

85% approve of CEO

65% positive business outlook

Signet Jewelers has an employee rating of 4.0 out of 5 stars, based on 2,578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Signet Jewelers employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
2.0
Apr 14, 2017

AVOID - Toxic, dysfunctional, and spectacularly out of touch

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent, competitive medical benefits. Employee discount on merchandise. The company gives to charitable causes. (Unfortunately, however, as you can see it also avoids putting tax revenue back into the U.S. economy by basing its "headquarters" in Bermuda). At the corporate offices there are a few departments where some team members actually appear to enjoy their jobs enough to stick around for years despite the routine 50+ hour work weeks and below-market pay.

Cons

The two star rating above is being very generous. Behemoth company avoids transparency like the plague, while insulting the intelligence of team members by claiming to be a shining beacon of ethics and fairness. As another reviewer very accurately stated, the leadership in Akron is siloed and lives in the past. (And speaking of the past, the chickens have come home to roost. Do your own research on this). The complete leadership vacuum in Akron has become painfully apparent after Signet/Sterling's clumsy and ill-conceived 2014 buyout of their Dallas-based competitor Zales, an overreach that is destined to become a grim cautionary tale for business leaders for many years to come.

1.0
May 8, 2018

Awful company culture

Recommend
CEO approval
Business Outlook

Pros

Good benefits (health, life, vision, dental). As a jeweler apprentice I get decent hours. Fantastic discount.

Cons

Toxic work culture. Insanely high standards leads to abusive and micromanaging behavior from superiors. The system for reporting harassment and other toxic behaviors is severely broken; when you call their T.I.P.S. line to report something, they immediately send it to the manager of whoever you complained about, and then they sit down and listen to the recording together. So whoever you reported will immediately identify you by your voice, and know exactly what you said. No real punishment for retaliation, despite all the lip service. This company says they're moving in a different direction to make their employees happier, but it's just talk. Nothing has changed and nothing is going to change. Pay rate is pathetic as well. Even with our ridiculous discount, we still can't afford to buy any of the jewelry we work on/sell. Half my shop has evacuated the building and the other half is literally. physically sick with stress and anxiety.

1.0
Aug 6, 2023

Worst Job Ever.

Recommend
CEO approval
Business Outlook

Pros

There are no pros to this awful job. Sure the benefits are good, if they keep you around long enough.

Cons

• You will be let go for mistakes even though you shouldn’t have been left un-monitored when working in a role that LITERALLY IMPLIES you don’t know what you are doing. • On your feet or hunched over a desk all day long. • Clerical work is 100% more pushed on feminine presenting people. • Short lunches. • Hours are ridiculous. • May be pressured to stay late to “help out” even though you aren’t scheduled to work past certain hours. • Your manager may use the “straightforward values” as an excuse to be cruel. • Management will act as if any explicit instruction is unnecessary and then blame you for “not asking enough questions” when things go wrong. • Disrespectful towards minorities in general even though the company claims to be inclusive • Impatient with learning disabilities. • Inappropriate political, religious, and otherwise personal conversations during working hours between coworkers and management. • There is not nearly enough work to go around for the amount of apprentices in the shop, and you are looked down on when you ask for instruction or guidance if regular duties are already being done by others. • Manager will take an extra long break for a haircut, but exceptions can’t be made for traffic incidents. • Incredibly disorganized and disgusting workplace, never clean. • Starting pay is way too low for the amount of manual labor you do throughout the day. • Loud and offensive music is played often.

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Signet Jewelers Response
2y
Thank you for taking the time to post your review. We are disappointed to read that your experience didn't match the high expectations that we set for ourselves in providing every one of our team members the tools, resources and leadership support they need for success. We believe we can continually improve, and your review will help make our company better. If you would like to discuss specifics, we would appreciate your willingness to provide candid input – please contact employeeexperience@signetjewelers.com to arrange a convenient time.
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