Smartsheet Software Development Engineer reviews

2.6

10% would recommend to a friend

(5 total reviews)
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Rajeev Singh

Not enough data to show CEO approval

58% positive business outlook

Reviews by job title

5 reviews
3.0
Oct 3, 2020

It's just a job

Recommend
CEO approval
Business Outlook

Pros

Generally good work-life balance, at least in my org/pillar. I work with a lot of genuinely pleasant, knowledgeable people.

Cons

Engineering management has gone downhill. The predominant attitude is that everything is terrible and needs to be rebuilt, and while that may be true I'm not seeing a lot of commitment to actually doing it. People are getting burnt out.

1.0
Nov 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Potential of growth if we have right leadership

Cons

I have been here for few moths and it's been a really bad experience. Even in such a small company there is so much politics and bureaucracy. It's so painful to get even small things done and you have to constantly push other teams to get stuff done which they own. Upper management and C-level hasn't helped at all and making things worse. People blaming each other all the time. No goal setting for individuals and no career growth plan in writing also. We have a lot of upper and middle management being from Amazon now and bringing all the Amazon culture here now. My recommendation is to not join this company and look elsewhere.

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Smartsheet Response
6y
I’m unhappy to hear that your experience with us has not been a positive one. The engineering team is going through a fair amount of change as we evolve our operations to better serve the needs of customers and enhance our product. As Mark shared during the recent engineering all hands, while sudden change can feel disruptive, careful thought went into the realignment and its impact on the team and our business. Do we still have work to do? Yes, we do. I appreciate that you see the potential for growth. I encourage you to open up to manager and/or HR business partner, and my door is also open to you. Let’s find a way through so that you can feel good about continuing your career journey with us. — Kara Hamilton, Chief People and Culture Officer
2.0
Oct 13, 2019
Recommend
CEO approval
Business Outlook

Pros

There are lots of passionate people who genuinely care about the quality of the product and customers. The stock price has been doing well, and the ESPP program is very market competitive. Bellevue location is adjacent to the Transit Center, which is great, since there isn't available parking.

Cons

A story I used to hear from several co-workers was "I know in tech people typically move from job to job every few years, but I could genuinely see myself staying here for the rest of my career." I don't hear that sentiment anymore. Over the last year or so, a large number of veteran people who made Smartsheet the thing it is today have departed the company, with some key people not by choice, due to changes in strategy for the company. Some exciting upcoming projects were scrapped, in part because the people who were necessary to accomplish those projects are gone. The concept of technical managers who also write code is gone. Managers who deeply understood the technical complexity of our systems are largely gone now, having departed or been assigned other roles. Our strong independent QA team is now absorbed into development, and the managers who used to have the political clout to push back and say no to cutting corners have been reassigned or have departed the company. The general sentiment is adapt to the new way or "good luck with future endeavors" - a statement our CEO has replied with on another review here on Glassdoor that shared a similar sentiment. I'm not arguing that the decisions of management haven't been effective - one need only look at the company's growth in size and stock price to see that it has. And certainly not all of the departures have been bad - we've had a wildly successful IPO, and some people just don't need to work anymore - a testament to how amazing Smartsheet has been. But as a place to work now, where you will spend the majority of your waking hours, you probably want a place where you can be proud of your work, and where you can think of management as the people who help facilitate your personal career growth and success. Where you can be free to be an advocate for quality without fear that doing so will harm your prospects for career advancement. Where ideas can flow freely, and you can be free to explore new technologies and improve experiences for your customers beyond the Minimum Viable Product.

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Smartsheet Response
6y
Our team continues to be our greatest asset. As you point out, many are passionate, care deeply about our product and customers, and make Smartsheet a compelling place to work. As we grow, change is inevitable. While we must ideate and adapt to lead a category, this evolution is guided by our purpose and values. I encourage each employee to embrace change, while continuing to surface ideas and recommendations that challenge the status quo. It’s also my expectation that all employees, no matter their role, are living our values every day. It sounds like you may have had some experiences where this was not the case. I strongly encourage you to speak with your people manager, HR Business Partner, or reach out to me directly to discuss further. One of the highlights for me each quarter is our 5-year employee anniversary gatherings in which we share stories and discuss what we’re looking forward to. I’m pleased to report that a great number of these tenured employees, are very much present and leaning in. --Mark Mader, CEO
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