Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has been stable over the past 12 months.

How satisfied are employees working at Smashburger?

36% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.4 out of 5 for work life balance, 2.7 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (34) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 51 reviews)); "Flexible hours while in school" ((in 28 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 20 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 17 reviews)); "It’s a good work environment" ((in 16 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 61 reviews)); "They pay was low and it was too far" ((in 51 reviews)); "Managers always in position." ((in 32 reviews)); "Terrible upper management." ((in 18 reviews)); "Alot of favoritism" ((in 9 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What Smashburger locations have received the highest employee ratings?

Tulsa , Washington , New Providence , San Jose , Hicksville , Saint Louis

Smashburger reviews

Compare reviews

2.9

36% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

23% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.8

Career opportunities

2.7

Culture & values

2.6

Senior management

2.6

Compensation and benefits

2.4

Work/Life balance

Smashburger has an employee rating of 2.9 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is 21% below average for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

827 reviews

5.0

Jun 11, 2015

Exciting Company to Be A Part Of!

Manager

Recommend

CEO approval

Business Outlook

Pros

Making the move to join the team at Smashburger was no doubt the best move I made both for my career and my personal development! The company is passionate about personal and professional development and have developed progressive tools and programs that keep me ahead of the game. My boss is a great mentor and is genuinely committed to my success.

Cons

The company (and let's face it, the industry) moves at a FAST pace, so you better be prepared to keep up - but there's a lot of good momentum and support to help you. Time management and prioritizing is key!

5.0

Nov 19, 2014

General Manager

General manager

Recommend

CEO approval

Business Outlook

Pros

The pros about working at Smashburger, is that the company is growing so fast and rapidly, the sky is the limit. I am a extremely hard and dedicated worker, and that has been recognized and rewarded here. I have literally made my way up the ladder, starting as a cashier, then cook, shift leader, assistant manager, and now I am a general manager with this company. There are also a lot of other employees in my market that have been internally promoted with success.

Cons

One of the biggest cons, is the employee pool that this company attracts, although it is a "fast casual" concept, it is not the same as "fast food", therefore harder work is required, and a lot of employees do not grasp that. Another con is that this company is fairly new, so there are a lot of changes, and different tests for different markets, so there is always something we are trying to master, or sudden changes to previous things already learned.

1.0

May 23, 2017

General Manager

General manager

Recommend

CEO approval

Business Outlook

Pros

Decent bonus program. Pay is competitive with similar concepts, but not for the amount of work

Cons

Horrible labor matrix. They just cut our labor hours more! Managers spend all there time in position; there is no time for any administrative duties. Upper management manages thru intimidation now. They have suspended matching funds to the 401 K. I think they are gutting the company to sell. They talk about great guest experience and serving quality products but it is just lip service. They have no concern about quality of life for any of there employees, only profit.

Viewing 1 - 3 of 827 Reviews

Jobs at Smashburger

Cashier / Food Runner

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Exciting Company to Be A Part Of!

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