Spreetail reviews

3.7

66% would recommend to a friend

(552 total reviews)
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Josh Ketter

64% approve of CEO

65% positive business outlook

Spreetail has an employee rating of 3.7 out of 5 stars, based on 552 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spreetail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

552 reviews
2.0
Aug 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Spreetail has the special sauce of finding the talent who are also wonderful people. No matter what's going on at work, you come in to support and be a part of the team. I really can't say enough about this.

Cons

Note that I feel the intense obligation to give my review in spite of potential retribution. Good people should not potentially uproot their lives based on the glossy veneer during the interview process. The thing that keeps coming back to my mind is the company mantra of "Practice Humility". I have been blown away at the humility of the team, but find none of it within the leadership. Bad news? Massage those numbers until they hurt only try to find positives to show. Don't like the way things are done and have suggestions for improvements? "Spreetail isn't for everyone" and you're "expendable" (direct words from Brett Thome). Major mistakes were made and people you hired with fantastic experience know how to fix it? Ignore them and plow your own path. Let's be honest, most of the top leadership has made their way there by being OGs. What you won't see is demonstration of subject matter expertise or ability to take a company that happened to make it to $400M+ to the goals of multi-billion. Throw people at problems and work harder and longer hours instead of finding efficient ways to fix and scale. Make calls and judgements based on feelings instead of facts and case studies. Ignore people who have come from hugely successful companies that went through the same hurdles. This is the current way of working and leads to a bleak outlook from anyone who has industry experience. I sincerely hope that this review soon is outdated because of major changes for the positive.

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Spreetail Response
6y
Thank you for the kind compliments; we couldn't agree more and we're grateful for the wonderful people who join us. We appreciate your advice. As a result, we will be working with all of our teams to better surface ideas and solve problems across the business, rather than attempting to solve problems in silos within leadership. Our goal is to focus on feedback from our team to become more efficient.
2.0
Aug 20, 2019

More Toxic Than Britney Spears

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Amazing Coworkers: Spreetail has been successful in recruiting incredible people. The offices and warehouses are full of many ambitious, talented, and kind humans with varying professional backgrounds. The people I worked with were the light that kept me going when the skies were dark. That was intended to be figurative, but realized it was also literal because there were times we worked until it was dark outside to meet deadlines and requirements. -Gained Experience: This is a great place to start your career if you’re looking for a quick way to add many impressive bullet points to your resume. You’ll be handed responsibility from the very beginning and it’s expected you deliver, which is an awesome position to be in when wanting professional development. The company is focused on improvement in most areas, so you’ll be pushed to evolve both personally and professionally. -Community Service: While I definitely question the motives behind Spreetail’s community involvement, I cannot deny that they have donated serious money, time, and resources to organizations and people in need. I believe that much of their involvement is to boost their own public image, but I’ll be the first to celebrate when someone gets their own bed or a hot meal when their stomach is rumbling. It feels slimy from an inside perspective, but I’m thankful towards Spreetail for changing the lives of those less fortunate.

Cons

*read in “Britney Spears – Toxic” melody* Recruits, can’t you see? We’re writing These reviews should be a warning It’s dangerous They’re failing ***screeching nee nee nee nee nee*** -Brought on 50 new vendors this month? Should have been 65. -Get a 5% discount off costs? Should have been 10%. -Answer customer phone calls in 6 seconds? Should have been 4. -Route shipments in 2 days? Should have been 1. -Fulfilled 500 orders? Should have been 700. -Build a functioning website in 4 months? Should have been 3. -Launch 4 new marketplaces? Should have been 8. -Fill 9 of the open roles? Should have been 11. Already crushing the competition? That’s cool, but let’s do it harder and faster for no reason and call it relentlessness. There are goals that motivate people and goals that tear people down. When the goals are unattainable, you’re left feeling defeated before you even start. No matter how hard you work at Spreetail, expect to be blamed for not doing it better or faster despite the complete lack of guidance on how to do just that by upper management. It’s a constant mind game that will undoubtedly leave you feeling inadequate despite your best efforts. With time, most employees realize they don’t have to work to the point of psychological exhaustion to prove they deserve their job and they either quit caring and stay or quit caring and work somewhere else. The epidemic of “burn out” has hit most employees and it's evident after taking a quick stroll through any office or warehouse. Most will respond with, *deep sigh* “Living the dream” or “Hanging in there”, when asked how their day is going. Bob Ross would not proclaim it a happy little culture despite a company mantra the size of his afro. Ultimately, I CHOSE (No, I wasn’t let go) to leave because I didn’t align morally with what was going on behind closed doors. Running good people to the ground with insane expectations, not paying vendors on time while we grew our own empire, and taking away promised benefits that were earned was not something I could stand behind. And of course, the mass layoff and focus shift. ~*We CaN’t ChAnGe ThE aLl HaNdS aGeNdA*~ Yeah okay, der der der I’m Brett. How upper management sleeps at night is beyond me. I guess if you’re the CTO, there’s likely a female employee next to you though which probably helps.

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Spreetail Response
6y
Thank you for your valuable feedback. We hear you, and we%E2%80%99re sorry you%E2%80%99ve had a negative experience. We realize we should be better at celebrating wins while still pushing towards big goals. We should be more transparent and clear about why we make decisions regarding our goals, and invite others into the decision-making process to gain more insight. In response, we%E2%80%99re working on finding ways to better communicate, support, and motivate our team; and to help remove roadblocks that constrict them from achieving their goals. If you have any additional feedback or ideas for how we can improve in these areas, please feel free to email hr@spreetail.com.
2.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Met some awesome people with crazy talents that will go above and beyond for you.

Cons

Everything is all rainbows and butterflies during all company meetings. There is never admission to things not being great - so when you are laid off completely out of the blue, it comes as a total shock. Very unprepared. If you do not have the Greek Life mentality, the culture is tricky to navigate. Your team/ department budgets are VERY SLIM, which is totally understandable for a startup division and appreciated. However when he company mandates parties and celebrations and spends $15K on signage, you start to question where their priorities are. Its all a front. What the outsider sees is what matters. This company would be AMAZED at what it can do if they replaced 50% of the "fun" budget to actually getting the supplies and tools needed for their teams to succeed.

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Spreetail Response
6y
We appreciate the feedback. We understand we need to communicate with our team more clearly and more often, and have improved communication about the state of our business both good and bad. We will continue to ask our team how we can improve in this area, and will look more closely at the tools and resources teams need to succeed. If you have any additional feedback or ideas for how we can improve in these areas, please feel free to email hr@spreetail.com.
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Glassdoor has 615 Spreetail reviews submitted anonymously by Spreetail employees. Read employee reviews and ratings on Glassdoor to decide if Spreetail is right for you.