Is Sutherland a good company to work for as a Account Management Associate?

Account Management Associate professionals working at Sutherland have rated their employer with 3.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Account Management Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Account Management Associate interview questions at Sutherland .

Does Sutherland pay Account Management Associate employees well?

Account Management Associate professionals rate their compensation and benefits at Sutherland with 2.8 out of 5 stars based on 59 anonymously submitted employee reviews. This is 10.2% worse than the company average rating for salary and benefits. Find out more about Account Management Associate salaries at Sutherland.

How happy are Account Management Associate professionals working at Sutherland?

67% of Account Management Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Account Management Associate professionals have also rated Sutherland with a 2.8 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1335) , Associate (576) , Consultant (367) , Customer Service Representative (CSR) (304) , Customer Service Associate (265) , Senior Associate (225) , Technical Support (171) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (123) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home is good" ((in 355 reviews)); "It’s a great company to work the environment and people there are great" ((in 278 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 246 reviews)); "Good work environment and good for beginners" ((in 236 reviews)); "Good work life balance and remote" ((in 227 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 635 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 446 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 199 reviews)); "Less hike and no job security" ((in 83 reviews)); "Non ethical and full of favoritism" ((in 50 reviews))

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Sutherland

Sutherland Account Management Associate reviews

3.3

67% would recommend to a friend

(59 total reviews)

Dilip R. Vellodi

75% approve of CEO

45% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

2.9

Senior management

2.9

Career opportunities

2.8

Work/Life balance

2.8

Compensation and benefits

Associate, Account Management employees have rated Sutherland with 3.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Associate, Account Management professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Associate, Account Management professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

59 reviews

2.0

Jun 8, 2026

Always busy but exhausting call center environment

Associate, account management

Recommend

CEO approval

Business Outlook

Pros

Always busy, almost never idle.

Cons

This is almost 100% a call center role, unless you are moved to handling tickets. The call volume is ALWAYS high. The moment management sees there is a lot of avail time, they downsize, to make sure the staff are constantly working. It’s exhausting.

3.0

Apr 7, 2026

Average company

Associate account management

Recommend

CEO approval

Business Outlook

Pros

Good hiring process The process which I worked is good OTs are there

Cons

Worst shifts, every week one shift and every month team change where it was hard to be stable and adaptive for one team Forceful OTs Salary will come on time but not full amount

3.0

Feb 10, 2026

Sutherland salary

Account associate management

Recommend

CEO approval

Business Outlook

Pros

Nothing to answer, everything is good

Cons

Worst shift timings and worst appraisals

Viewing 1 - 3 of 59 Reviews

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Sutherland Account Management Associate reviews

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Always busy but exhausting call center environment

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