Sutherland reviews

There is ZERO schedule flexibility. You can request time off weeks in advance and be denied because they want the shift fully staffed. You earn use it or list it PTO, but if you request time off for pto and are approved, it still counts against your attendance and bonus. Doctor's notes are not accepted. Unless you have approved medical leave, calling out for a documented medical emergency, it's unexcused. Their expected statistics to be met for calls and chats is unrealistic. They expect you to have every customer state that you solved their issue, even if you are unable to do so due to company or system issues. They're always understaffed and expect you to take more than a fair share of chats at one time. You're expected to take 3 chats, but name each chat think you only have one, and respond to every one of them withij seconds. Trying to get your short term disability when out for Covid or surgery is nearly impossible. Management doesn't care about employees. We're just numbers Extremely high turnover rate.