T-Mobile reviews

3.6

62% would recommend to a friend

(23,118 total reviews)
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Srini Gopalan

51% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
5.0
Jun 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Collaborative team environment, strong leadership support, competitive pay, excellent work-life balance, and a genuine focus on diversity and inclusion.

Cons

Sometimes processes can feel a bit slow due to the company’s size; internal systems could be more streamlined.

5.0
Mar 22, 2016

Excellent company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
5.0
Aug 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Absolutely wonderful environment, supportive co-workers, upbeat atmosphere that celebrates successes. You feel connected with the company because it doesn't seem far-fetched to even meet our CEO. The benefits are amazing and don't take too much out of your paycheck. Monthly bonuses based on performances can double your paycheck. T-Mobile is also very inclusive, welcoming all walks of life. They honor veterans and military and look to hire within that frame, which is something I highly respect.

Cons

As with all customer service, it can be emotionally taxing, and the breaks aren't very long.

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T-Mobile Response
7y
Thank you for sharing your thoughts with us—we appreciate everything our frontline does to take the very best care of our customers! -Your T-Mobile Careers Team
Viewing 1 - 3 of 23,118 Reviews

Glassdoor has 24,493 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.