Is Terminix a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Terminix have rated their employer with 2.1 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Terminix .

Does Terminix pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Terminix with 3.5 out of 5 stars based on 19 anonymously submitted employee reviews. This is 9% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Terminix .

What are the top reviewed jobs at Terminix?

Pest Control Technician (209) , Outside Sales Representative (122) , Branch Manager (93) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 156 reviews)); "Good benefits and most of the guys were nice." ((in 127 reviews)); "Great people and very innovative" ((in 74 reviews)); "Training was good when I initially started" ((in 57 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 53 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 126 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 89 reviews)); "no work life balance there" ((in 65 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 49 reviews)); "Upper management is atrocious." ((in 44 reviews))

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Terminix

Terminix Customer Service Representative CSR reviews

2.1

55% would recommend to a friend

(19 total reviews)

Alain Moffroid

Not enough data to show CEO approval

40% positive business outlook

Ratings by category

4.0

Work/Life balance

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Culture & values

3.2

Senior management

Customer Service Representative (CSR) employees have rated Terminix with 2.1 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Terminix is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

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Reviews by job title

19 reviews

1.0

Oct 13, 2025

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Paid Weekly only pro of the job

Cons

There is NO work life balance. NO holidays off. No support from leadership. High stress customers 24/7. Lack of accountability from branch managers and technicians. Billing, admin, and retention department prefer to shift blame and refuse to do their part in solving the customer issues.

Terminix Response

7mo

Thank you for sharing your experience. We are sorry to hear that your time with us did not meet your expectations, particularly regarding the demands of the role and the support provided by leadership. We recognize the challenges, and we take all feedback regarding work-life balance, management accountability, and internal support structures seriously. We are committed to providing a supportive environment where our colleagues feel valued, and we hope you'll consider reaching out to myhr@terminix.com to discuss your feedback in more detail.

3.0

May 23, 2024

My honest opinion of the work life with Terminix

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Weekly pay, great benefits, and a very professional environment.

Cons

There was not enough training and training moved quite fast, I did not feel fully prepared for such a position that requires so much. Then there wasn't enough real time active practice of what it would be like when you got on the call floor, As well as the fact that only one screen was given even though the position clearly needed more than one monitor.

Terminix Response

We continue to invest in our world-class training and development opportunities for colleagues at all levels across the business, and we remain committed to supplying resources to support their efforts. We hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.

5.0

May 17, 2024

Terminix

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits and growth opportunities

Cons

Schedules are very weird and you have to work a weekend starting out.

Terminix Response

Thank you for your comments, we’re happy to have you as part of the team! If you have any additional feedback you’d like to share, please reach out to myhr@terminix.com.

Viewing 1 - 3 of 19 Reviews

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Terminix Customer Service Representative CSR reviews

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My honest opinion of the work life with Terminix

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