Is Terminix a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Terminix have rated their employer with 2.5 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Terminix .

Does Terminix pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Terminix with 2.9 out of 5 stars based on 28 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries and benefits at Terminix .

What are the top reviewed jobs at Terminix?

Pest Control Technician (209) , Outside Sales Representative (122) , Branch Manager (93) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 155 reviews)); "Good benefits and most of the guys were nice." ((in 125 reviews)); "Great people and very innovative" ((in 72 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 59 reviews)); "Good training and plenty of opportunity to advance" ((in 56 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 134 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 97 reviews)); "You will have no work life balance" ((in 64 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 52 reviews)); "Upper management is atrocious." ((in 45 reviews))

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Terminix

Terminix Sr. Customer Service Representative reviews

2.5

25% would recommend to a friend

(28 total reviews)

Alain Moffroid

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Career opportunities

2.9

Compensation and benefits

2.7

Culture & values

2.2

Senior management

Sr. Customer Service Representative employees have rated Terminix with 2.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have an average working experience there. Terminix is rated 32% below average by Sr. Customer Service Representative professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

28 reviews

2.0

Feb 5, 2026

Mismanagement

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Weekly pay and monthly commissions

Cons

Company is completely out sync, micromanaging, low pay large workload, high expections that’s always changing

Terminix Response

1mo

Thank you for taking the time to share your comments with us. Colleague feedback is of the utmost importance to us, and we hope you’ll consider reaching out to myhr@terminix.com to discuss your concerns further.

2.0

Feb 6, 2025

Hectic

Sr csr

Recommend

CEO approval

Business Outlook

Pros

Weekly payments and doable hours

Cons

Micro management a lot of angry customers multi task with each teams group

Terminix Response

Thank you for taking the time to share your comments with us. Colleague feedback is of the utmost importance to us. If you have any additional feedback you’d like to share, please reach out to myhr@terminix.com.

4.0

Jun 10, 2024

Great Company to work for

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

decent pay, easily promoted, lots of perks

Cons

the job itself can become stressful when following the chain of command to resolve customer issues

Terminix Response

Thank you for taking the time to share your feedback. We continue to invest in all aspects of the colleague experience and welcome any additional comments you'd like to offer at myhr@terminix.com.

Viewing 1 - 3 of 28 Reviews

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Terminix reviews FAQs

Terminix reviews Terminix Sr. Customer Service Representative reviews

Terminix

Terminix Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mismanagement

Hectic

Great Company to work for

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