Does The Chicago Lighthouse pay their employees well?

According to anonymously submitted Glassdoor reviews, The Chicago Lighthouse employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at The Chicago Lighthouse. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at The Chicago Lighthouse?

35% of The Chicago Lighthouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Chicago Lighthouse 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at The Chicago Lighthouse?

Customer Service Representative (25) , Medical Scheduler (11) , Call Center Agent (6) , Call Center Customer Service Representative (5) , Customer Service (4) , Customer Service Representative (CSR) (4) , Call Center Representative (3) , Call Center Supervisor (2) , Intern (2) , Management (2) , Supervisor (2)

What are the pros of working at The Chicago Lighthouse according to real employee reviews?

"People are great and you gain customer service experience." ((in 7 reviews)); "Great management they support you well" ((in 4 reviews)); "Good training" ((in 4 reviews)); "Weekly pay, benefits, work from home" ((in 4 reviews)); "Benefits are all right." ((in 4 reviews))

What are the cons of working at The Chicago Lighthouse according to real employee reviews?

"Pay is low" ((in 14 reviews)); "Leads and Supervisors have much less experience than some of the agents." ((in 3 reviews)); "Lack of Support from upper management" ((in 3 reviews)); "Managers show favoritism." ((in 3 reviews))

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The Chicago Lighthouse

The Chicago Lighthouse reviews

2.6

35% would recommend to a friend

(117 total reviews)

Dr. Janet Szlyk

57% approve of CEO

43% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.7

Work/Life balance

2.5

Senior management

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

The Chicago Lighthouse has an employee rating of 2.6 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Chicago Lighthouse employee rating is 30% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

117 reviews

5.0

Apr 15, 2025

Amazing Organization and People

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have worked at The Lighthouse for almost 2 years, and I have never met so many people dedicated to serving our mission community of the blind, visually impaired, otherwise disabled and Veterans. The leadership, led by the CEO and the Board, is committed to improving our employees' experiences with the same level of commitment the employees have for our patients and clients. There has been significant progress since I started and it’s continuing, with staff guiding the priorities and discussion.

Cons

No place is perfect, but the organization has identified and invested in key areas for growth and development and is committed to improving our employees' experiences.

The Chicago Lighthouse Response

Thank you for taking the time to provide this review. We use this information to help inform our employee engagement efforts so that we can make The Chicago Lighthouse one of the best places to work in Chicago and the country. Our senior leadership and Board are committed to this goal and making improvements to our training programs, policies and communications practices. We thank you for recognizing the efforts we have made so far and know you will be pleased with those yet to come. As you said, our employees are our greatest asset, and we appreciate each and every one of you.

5.0

Mar 13, 2025

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- flexibility and accommodations - good pay - room for growth

Cons

Not much that I can think of!

5.0

Oct 19, 2023

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great people it is a great place to work

Cons

none for me. I enjoyed my time working there

Viewing 1 - 3 of 117 Reviews

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