Great games and guest experience, but poor upper management and burnout culture
Pros
The guest experience is top-notch, and the games are genuinely fun to run. The frontline team is passionate and works hard to create memorable experiences.
Cons
Upper management in operations prioritizes cost-cutting over employee well-being, leading to constant understaffing and burnout. Managers are required to work a minimum of 45 hours per week (GMs 50+), with little regard for work-life balance. There’s constant pressure to stay late or send staff home early, reinforcing a culture that rewards sacrificing personal time. New games are rushed into production, and when they inevitably break down, it’s left to managers to figure it out with little support. High turnover is a growing issue, yet leadership seems unwilling to acknowledge or address the root causes.