The Escape Game reviews

3.0

39% would recommend to a friend

(306 total reviews)

Mark Flint

42% approve of CEO

37% positive business outlook

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 306 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

306 reviews
1.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The guest experience is top-notch, and the games are genuinely fun to run. The frontline team is passionate and works hard to create memorable experiences.

Cons

Upper management in operations prioritizes cost-cutting over employee well-being, leading to constant understaffing and burnout. Managers are required to work a minimum of 45 hours per week (GMs 50+), with little regard for work-life balance. There’s constant pressure to stay late or send staff home early, reinforcing a culture that rewards sacrificing personal time. New games are rushed into production, and when they inevitably break down, it’s left to managers to figure it out with little support. High turnover is a growing issue, yet leadership seems unwilling to acknowledge or address the root causes.

1.0
Jun 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay was commensurate with the market.

Cons

Cameras pointed directly at employees (but I was assured nobody was watching them...whew), no walls/cubicles, pledge an oath to their deity while reciting their values, and they talk trash about former employees in group meetings, saying they were the worst hires they ever made... I guess I'll be on that list. 35+ employees in HQ, very limited diversity, particularly among male employees. The manager is young and green, knows surprisingly little about digital marketing but insists on changing things that don't need changed because he doesn't understand any of it. He's effectively just a cheerleader, in my opinion. UTM tags weren't properly applied when I got there, but he insisted that, despite the fact that he was running the campaigns before my arrival, it wasn't his fault that the UTM tags weren't on correctly. He also didn't keep a pacing document and couldn't give average CPA for the previous quarter when asked, so there doesn't seem to be any structure to what you might call his approach, but he wants to make decisions, nonetheless. 30-minute lunch is standard, though they were gracious enough to offer that I could take an hour if I wanted... you have to clock out for lunch as a salaried employee, for some reason. Then, the small stuff... Made to read aloud in orientation like a school child, have to make a public task list every day, constant barrage of buzzwords that mean absolutely nothing. Given tasks that were in no way related to digital marketing. In general, I can't imagine how any experienced professional would work here, long term.

2.0
Nov 28, 2022
Recommend
CEO approval
Business Outlook

Pros

The good things about this company are very very good. There are some really amazing people in leadership who I believe are working to make the company better. Great hospitality training, lots of opportunities for career growth if you're willing to commit and pour your entire soul into the job. Wonderful leadership development resources Good games, generous employee discounts, many intentional acts of kindness for the team from leadership Game guiding and Team Leading are genuinely fun jobs, tons of generally kind guests and a lot of authentic moments of care There is a lot of heart in this company.

Cons

Unreasonable workload, not nearly enough compensation for the work expected. Salaried team members are exploited. Horrendous work/life balance for management-- inconsistent leadership and unreasonable expectations. Exploitatively poor pay for anyone under the GM position. AMs and AMits are especially grossly underpaid. A lot of effort goes into cutting staffing costs and hours, making it an inconsistent income for hourly employees. The company takes itself very seriously, which is good but also leads to toxic positivity and exploitative working conditions. Culturally, it's clear that this TEG is run with a strong Christian influence.

Viewing 1 - 3 of 306 Reviews

Glassdoor has 307 The Escape Game reviews submitted anonymously by The Escape Game employees. Read employee reviews and ratings on Glassdoor to decide if The Escape Game is right for you.