Tires Plus reviews

The "good old boy" culture is deeply ingrained in all levels of management. Advancement is not based on success, dedication, or quality of service, but rather on how close you can get to the people above you. This creates a bunch of little cliques vying for the attention of those above them who can advance their careers. Backstabbing is so common place that it has come to be expected and most managers will throw employees under the bus to save their own skin. As a result, employees do not trust their managers. Store managers are highly pressured and overworked (all mangers in my area worked 60-90 hour 6-7 day workweeks), shop employees are grossly underpaid for a position that requires a technical skill set and employee-provided tools, and front-line employees receive no support from corporate in the cases of customer complaints, no matter how legitimate or illegitimate. They are open all holidays with the exception of Thanksgiving and Christmas, and it appears events are in motion to be open on those days, too, within the next few years. Most employees received no annual review and pay increases only became available in the event of a promotion or when threatening to leave for the competition. Managers are frequently bounced from store to store in a vein attempt to fix issues that are, in truth, deeply ingrained at the corporate level. Few store managers stay more than a year or two at a particular location, creating anxiety among long-term customers. There is absolutely no work-life balance; if you are scheduled you must show up. I was told on two separate occasions to come to work, even though I was sick, once with pneumonia. Payroll is squeezed so tight that there are not enough employees to handle the workload at most locations, creating wait issues for customers and overworking employees. This also allows for little to no consistency in scheduling. It is common for employees at all levels to be scheduled to close one night and open the next morning. Working at least one weekend day is expected from everyone but district corporate staff, and many stores run with only one front counter employee on Sunday, meaning they do not get a lunch or any breaks during that 8 hour shift (plus the time it takes to open and close the store).

Literally sat in meetings in February. Was told that we're getting back to the basics. Everyone was thrilled for 5 minutes. Then they introduced the 4dx strategy. Let me tell ya... I thought micromanaging couldn't get worse. In the same meeting we were told "this is all we will implement this year. We are not going to put anything further on your shoulders." Not 5 months later we have another meeting to discuss a new Workforce Optimization (WFO) plan. This plan was thought of by a consultant firm. It is very clear the consultants have never worked in an auto repair facility. To sum up WFO... Generate more productivity and profitability with less manpower. I wish I was making this stuff up. When it was stressed to our corporate staff at great lengths that this will hurt our business and lower car count - they didn't listen. Now the company is down in car count, and it's because salesmen and women are not good at saying yes to the customer. Now we have a fast finish for 2018 that involves more micromanaging because it's the store level teammates fault. Prepare to miss family engagements and question your morals. Because the new model is to maximize what you can out of customers VS providing trustworthy advice. HR is a total disaster. Can't get help from anyone. Everything (including our banking) is done now out of the country by those who don't speak English.