- at the height of COVID, the personal opinions/political views of management took precedent over safety and company established protocols.
- good ol' boys environment where "locker room talk" about women in the next room loudly, then coming to apologize until purple in the face when they realize you could hear them. not only is this wildly inappropriate it's derogatory. this is not an environment I would want my daughter to work in.
- 2 covid outbreaks in the office and no one was allowed to stay home, and management did not escalate concerns but requested all concerns go directly to management. They chose to believe words of brokers over staff that witnessed things happening in the office (despite not being in the office). Management also was very flustered and unprofessional in handling complaints.
- toxic co-working environment where co-worker would spend time monitoring your skype/teams online light and how long it was green or yellow per day. constant gossiping about others. incessant complaining. lying to management to get their way. entitlement due “seniority”. Not welcoming to questions or help needed/would respond negatively if asked and proceed to complain to others in the office about you for simply asking. and this is indulged by management. this forced employees to "hide" where they felt needed. Was a huge encouragement to find work elsewhere for many.
- during a review, management thought it best to reveal something personal said in another staff's midyear review, and essentially round aboutly guilting staff to not have 1:1 time without inviting all staff. we are not paid during our lunch hour or outside of work hours so to insinuate anything other than that we may do during our unpaid time what we please is inappropriate and gas lighting. + you cannot charge an employee with additionally responsibility which involves extra expenses and not comp them for it. 3) you cannot coheres your staff into situations they are not comfortable in. And you should never reveal what others say in confidence in their 1:1 reviews.
- when brokers are rude to administrative staff, we were told to essentially take it and smile and make them feel supported (so suppress anything we feel otherwise).
- when brokers are talking about a not office appropriate subject TO the administrative staff, we are told to just try to change the subject. there is no reprimandation or boundaries set for brokerage.
- if you try to establish boundaries with inappropriate agents, you will get called for a warning meeting that you are not performing at the level expected of you, that your brokers do not feel "close" to you (i.e. "supported") even if you are getting your work done. Thus, maybe the job isn't for you.
- based on the above, and other reasons, you will not feel like an equal in the office.
- you are told during interview process there is opportunity for growth. This is not true. From the administrative side, there's no opportunity for growth. and the work becomes redundant quickly.
- general consensus amongst administrative support is they did not feel appreciated.
- no ethnic diversity.
- a broker will drop something at your desk at 4:50 knowing you need to leave at 5PM and say they need it before you leave. If you choose not to it’s a knock down on their review if you as a support staff.
- if you commute over an hour to work and show up a few minutes late, you get complaints just based on principle (there was no work actually missed 10/10 times) and management will call you reprimanding you. This is a very outdated concept. It’s 2022, if there is no actual proof of work being hindered, it is in the company’s best interest for retention rates and staff morale to simply provide understanding and remain flexible (talking about mere minutes not hours). No one wants to commute over an hour, and they should be forced to reveal personal information to justify mere minutes. Not to mention, most staff stopped taking their lunch due to workload & because the toxic nature wasn’t worth enduring. This is how you lose the talent war.
- feelings that management never had your back
