Trustco Bank reviews

2.9

30% would recommend to a friend

(362 total reviews)
avatar

Robert J. McCormick

39% approve of CEO

37% positive business outlook

Trustco Bank has an employee rating of 2.9 out of 5 stars, based on 362 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 22% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

362 reviews
1.0
May 27, 2026

Worest place to work at

Recommend
CEO approval
Business Outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I did not experience any pros.

Cons

All the cons that exist in a bad workplace plus low pay. The six months business outlook is good because their business model is simple and works for their objectives.

Viewing 1 - 3 of 362 Reviews

Glassdoor has 369 Trustco Bank reviews submitted anonymously by Trustco Bank employees. Read employee reviews and ratings on Glassdoor to decide if Trustco Bank is right for you.