Turo reviews

The company somehow still thinks it’s a rocket ship despite the failed IPO and no clear liftoff plan in sight. Leadership’s response? Blame the employees — because obviously we’re the reason the ship didn’t fly 🙃. Meanwhile, upper management keeps spinning around in circles with vague visions, poor execution, and zero accountability. The cherry on top? They hand out stock options like they’re Silicon Valley gold, but really it’s just monopoly money. You’re expected to “fight for the company’s future” in return for a handful of fairy dust.

If I could give zero stars I would. This company is a scam. The customers are bottom of the barrel and be prepared for every single claim to be an escalation. The policies you will be asked to enforce are bizarre and poorly written. The CEO cares about allowing anyone and anybody to use the platform in order to grow the company and cares less about risk, fraud, and robbery. You will work these claims on a "claims system" that does not work. The system breaks down on a daily basis leaving you stranded and unable to respond to emails or view attachments or do anything. On the surface the job seems great, but you quickly realize there is no support from your team, supervisors, or senior management. Any mistakes the company makes will ultimately be your fault and they will let you know it on a daily basis with a never ending instant messages. The workload is overwhelming to say the least and the expectations are completely unreasonable. Especially when you are using a program that does not work. There is blatant favoritism. After filing several HR complaints Turo finally recognized this was happening; however, they did not change their behavior. Management is petty. You consistently have to take screenshots of what is communicated to you so that you can defend yourself later when an action backfires and management blames you. Expect retaliation from management as well if you give any constructive criticism. Turo will promise you benefits and then when it comes time to deliver there is always some type of issue on why they can't do what they promised. In the past month over 15 employees have left the company for these reasons and more. The new head of claims and claims management are completely clueless on how to run a department. I will say that the only thing the supervisors are good at is playing ping pong. Don't expect the opportunity to play though since you will be drowning in claims. You will also attend many many meetings that make no sense. No action will ever come from those meetings. Did I mention the claims system does not work? You will absolutely dread coming to work every single day. After Turo chews all the greatness and motivation out of you they will spit you out. We've been told in a meeting that we are all replaceable. Management has a seriously lacking logic and it shows. Make no mistake that if you decide to work for Turo you will be walking into a hostile work environment and you're on your own.