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      UserTesting

      Engaged Employer

      UserTesting Customer Success Manager (CSM) reviews

      3.9

      77% would recommend to a friend

      (5 total reviews)
      avatar

      Eric Johnson

      100% approve of CEO

      77% positive business outlook

      Ratings by category

      4.6

      Work/Life balance

      4.3

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.9

      Career opportunities

      3.5

      Culture & values

      3.3

      Senior management

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      5.0
      Mar 5, 2025

      Great Career Development in a Fast-Paced Environment

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      ~Strong career growth opportunities with room for development. ~Supportive and approachable management that encourages learning and success. ~Exciting, fast-paced environment that challenges you to be agile and maintain a positive mindset. ~Market-leading product with a strong reputation and innovative edge.

      Cons

      ~Changes happen frequently, but communication around them could be clearer and more empathetic. ~Adapting to the pace can be challenging if you're not comfortable with change.

      Viewing 1 - 3 of 5 Reviews
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