Worst experience of my life
Pros
Decent benefits Some great coworkers suffering with you An ethical company from the perspective of clients Great mission statement due to the efforts of the deceased founder, Jack Bogle
Cons
Four words: high volume call center. Truly a place where happiness goes to die. Angry clients...VERY angry clients. Every moment of your day is tracked and monitored. Zero trust. Obsessed with applying lean manufacturing principles to a service center (i.e., treating employees like machines). Low pay compared to industry peers. Recent COLA increases are an obvious attempt to correct years of salary neglect. Inequitable promotion practices. Your boss will likely be a recent college graduate with very little managerial experience. If you stay long enough, you will see questionable hiring and promotions. Take note: hard work and competence are inconsequential to career advancement. Cronyism controls your career. Toxic office politics with alarmingly high turnover. Company frequently appears in news articles highlighting the poor treatment of employees, most recently highlighting the firm's decision to eliminate certain retirement benefits in an attempt to cut costs. They have since reversed the decision thanks to the negative publicity, with the CEO issuing a mea culpa.
