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      Verizon

      Engaged Employer

      Verizon Sr. Analyst-Operations Support reviews

      5.0

      100% would recommend to a friend

      (4 total reviews)
      avatar

      Dan Schulman

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      5.0

      Diversity & inclusion

      5.0

      Work/Life balance

      5.0

      Compensation and benefits

      4.8

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      5.0
      May 15, 2025

      Great place to work, unless you're in a Call Center

      Senior operations support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate employees get generous vacation and bonuses, the atmosphere is relaxed even when workplace requirements are intense, and the people are awesome.

      Cons

      If you work in a Verizon Call Center, every minute is accounted for and you're expected to hit 97% Adherence to schedule; every bathroom break hurts your numbers, every minute late from lunch hurts your numbers, every time you need to decompress after a bad call hurts your numbers. You have 30 secs between hanging up with one customer and getting the next; there is no downtime except for the occasional team meeting or training. Monitoring by Supervisors can be crazy.

      4.0
      Mar 29, 2023

      Great benefits

      Sr. analyst - operations/ trade support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits/competitive pay. Generous tuition assistance.

      Cons

      Frequent reorganizations, tough to advance.

      avatar
      Verizon Response
      3y
      Thank you for sharing your feedback with us. We pride ourselves on our stellar benefits, but we also want to ensure that our employees have an overall positive experience while working with us. We appreciate you taking the time to share your review, and will use your insights in order to improve.
      Viewing 1 - 3 of 4 Reviews
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