Vivint reviews

I worked for vivint for a few years just ending my stay there this summer. They prey on the elderly, i am ashamed to say i worked there. They recruit college kids to do this job offering them quick and easy money. They have a whole pitch and sales system in place that they use to con people out of their money. They knock without licensing, they have complaints all over the united states, they use outdated awards and magazine excerpts to show people they are "trustworthy", when in reality, the person standing before you at your door ready to take money that day and have a shady technician from Utah(using his own car as the company is too cheap to provide vehicles) install it the same day, has actually been trained for about a day before getting your personal info and running a hard credit check against your credit. Beware especially if you live anywhere near Tampa. This section of the company used to be platinum and was bought out by vivint. It's a shady business and if you are a person trying to apply for this job, keep in mind they will offer you a lot of money and a "backend check" in October. Mine was in the negatives. I owed vivint at the end of the year. This company is predatory, on college kids, on families, and customers. Stay FARRRRR away from this company. They lock you into a five year contract that you have no hopes of ever escaping and raise the prices on you on a whim. Service techs that repair your system if something goes wrong can usually only get there within two weeks, so you may be looking forward to going without monitoring for 2 weeks at the bare minimum if something does happen. They dont pay for your city permit or even discuss it with you, the police will fine you several hundred dollars for not having this while operating a security system. Vivint isnt even allowed to do business in some states because of their record with customers. The worst customer service possible and usually if you have a problem, you can only talk to one person, who is usually conveniently not there. This company should be brought up on fraud charges. Do not work for this company, they will work you 6 days a week from sun up till sundown with only two excused absences a summer. You work whether there is lightening, heat in the triple digits, sick or not. They don’t care. If you miss a day of work it is a $100 dollar fine out of your check. People have been robbed while doing this job because they put you in horrible neighborhoods whether you are male or female, with no supervision. It’s all commission based so most reps can go weeks without a paycheck whether they have a family or not. Ive seen coworkers go homeless, lose their car, not be able to make it to court cases etc due to not being able to take time off. The management are the shadiest people you will ever meet. They would abuse their power to get sexual favors from reps. The company takes a group of people or an “Office” and moves them to different parts of the country to keep them away from family or friends that might convince them to leave. This is all strategically done to keep their reps under lock and key. You DO have to pay for these apartments that they force you into. Plus utilities, they aren’t doing anything to help you. You will also never move up in this company regardless of what they promise you. Good luck to anyone brave enough to work here or use this system. I worked here and it ruined my life.

At the end of the day the day you are just another number. You can be a top preforming rep or the worst and nobody will care if you get fired or leave. They have already hired your replacement before you have left. Your entire family could have just died and you have a bad week in conversion and you'll get in trouble (this isn't an exaggeration). I have been at vivint for around 2 years and in the time i have been here the turnover rate has always been around 100%. One month ago I had 10 people on my row, now I have 3. Of course when the next training class comes through we will have more people again. They hire about 30 new people every training class to replace all of the fall of people getting fired and quitting. Culture is among the worst i have ever experienced in my career and it’s a dog eat dog world. You can talk to a customer for an hour and get disconnected on payment, the customer will call back in to finish giving their card number and whoever picks up the phone get full commission for the account. Nearly everyone steals accounts from each other and you can lose a lot of sales due to someone calling your customer, pretending to be your manager and offering a better deal. If you like vacations don't work here. Not only are you losing your pipeline because you can’t sale while you are gone and only getting paid 8 dollars an hour, but you’re also making it highly likely you don't get paid in the future. They have an install minimum they don't advertise. If you don't hit the required number of installs for the pay period you can go from making 2,000+(minimum of 2k, you could lose more) dollars to 300 after taxes because you were one install short of the arbitrary number. There are no exceptions to this rule. It’s not too hard to hit if you are working your scheduled hours but becomes a problem if you're sick or on vacation. Even the sales that you have scheduled for install are not safe. A door to door sales rep can switch the sale into their name with no repercussions at will and there's nothing you can do about it.