Walgreens Customer Service Representative CSR reviews

2.7

36% would recommend to a friend

(84 total reviews)
avatar

Mike Motz

32% approve of CEO

26% positive business outlook

Customer Service Representative (CSR) employees have rated Walgreens with 2.7 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Walgreens is rated 24% below average by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

84 reviews
1.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

paycheck, job, helping people, hard work

Cons

demanding, high turnover, stressful at times

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Walgreens Response
3mo
Thank you for taking the time to share your valuable feedback with us.
4.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros about working at Walgreens is that you get discounts at their stores. They have great benefits, from the stores to online and you can move up in the company.

Cons

They have little clicks that you have to be in in order to move up in the company. You have to be on your p's and q's about your attendance. Make sure you have all your documents when it comes to calling out sick because they will find ways to fire you.

Viewing 1 - 3 of 84 Reviews

Glassdoor has 38,542 Walgreens reviews submitted anonymously by Walgreens employees. Read employee reviews and ratings on Glassdoor to decide if Walgreens is right for you.