Zendesk reviews

3.7

67% would recommend to a friend

(2,160 total reviews)
avatar

Tom Eggemeier

61% approve of CEO

58% positive business outlook

Zendesk has an employee rating of 3.7 out of 5 stars, based on 2,160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of investment in AI, product development. Can be very nimble and agile when needed. Have driven real process and functional improvement over the last couple years.

Cons

Recent RTO. Leaders make decisions on whim and the rest of the company ends up react mode. Alignment across leadership suite is always great. High exec turnover

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Glassdoor has 2,503 Zendesk reviews submitted anonymously by Zendesk employees. Read employee reviews and ratings on Glassdoor to decide if Zendesk is right for you.