Is eBay a good company to work for as a Customer Service & Risk Analyst?

Customer Service & Risk Analyst professionals working at eBay have rated their employer with 4.1 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of eBay employees being 3.9 out of 5 stars. Search open Customer Service & Risk Analyst Jobs at eBay now and start preparing for your job interview by browsing frequently asked Customer Service & Risk Analyst interview questions at eBay .

Does eBay pay Customer Service & Risk Analyst employees well?

Customer Service & Risk Analyst professionals rate their compensation and benefits at eBay with 4.9 out of 5 stars based on 22 anonymously submitted employee reviews. This is 20.2% better than the company average rating for salary and benefits. Find out more about Customer Service & Risk Analyst salaries and benefits at eBay .

What are the top reviewed jobs at eBay?

Software Engineer (324) , Customer Service Representative (239) , Senior Software Engineer (156) , Manager (101) , Senior Manager (88) , Product Manager (87) , Senior Product Manager (86) , Director (74) , Intern (66) , Account Manager (59) , Business Analyst (59) , MTS1 Software Engineer (58) , Software Engineer II (54) , Project Manager (52) , Software Engineer III (42)

What are the pros of working at eBay according to real employee reviews?

"Great people and welcoming" ((in 660 reviews)); "Good work life balance for most people but honestly its cos no one is self motivated anymore." ((in 571 reviews)); "All good and it was a good pay" ((in 235 reviews)); "The team is great and works in pure agile." ((in 153 reviews)); "Great colleagues and purpose." ((in 124 reviews))

What are the cons of working at eBay according to real employee reviews?

"Poor Management and lots of duplicate work" ((in 244 reviews)); "Mismanagement and poor leadership which make wrong decisions and fail to realize it until its past due.." ((in 118 reviews)); "Frequent layoffs happening around the company" ((in 91 reviews)); "terrible upper management leaves a lot to be desired" ((in 56 reviews)); "Senior management incapable of making decisions." ((in 36 reviews))

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eBay

eBay Customer Service & Risk Analyst reviews

4.1

99% would recommend to a friend

(22 total reviews)

Jamie Iannone

100% approve of CEO

54% positive business outlook

Ratings by category

4.9

Compensation and benefits

4.6

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

3.8

Work/Life balance

3.3

Senior management

Customer Service Risk Analyst employees have rated eBay with 4.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Risk Analyst professionals have an excellent working experience there. eBay is rated in line with the average (within 1 standard deviation) by Customer Service Risk Analyst professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

Feb 12, 2025

Amazing

Risk analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits, Pay, Work from home

Cons

Weekend work, not enough training

4.0

Jan 28, 2025

Great Place to Work, Poor Leadership

Risk management

Recommend

CEO approval

Business Outlook

Pros

Great benefits, challenging and rewarding environment

Cons

Senior leadership and directors go into management because they can't grow their salary without moving into a leader position. This results in people with less than ideal leadership ability in management positions and results in churn within teams. Regretful attrition is high from this.

4.0

Aug 12, 2024

Great Culture Good Benefits. Could be better in other ways

Risk analyst

Recommend

CEO approval

Business Outlook

Pros

The culture is great and there is a reasonable emphasis on work life balance and wellness

Cons

Pay is not competitive to the tech market. Benefits have dwindled over years.

Viewing 1 - 3 of 22 Reviews

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eBay Customer Service & Risk Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Amazing

Great Place to Work, Poor Leadership

Great Culture Good Benefits. Could be better in other ways

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