iHerb reviews

3.8

73% would recommend to a friend

(767 total reviews)

Emun Zabihi

81% approve of CEO

81% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

767 reviews
1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Wide variety of technologies make a good resume builder for Jr.'s. Assuming they haven't all quit yet, theres a few good people left. Potential to become a very big company.

Cons

This list can be up to a mile long but for brevity sake I'll just say that the primary reason that 100 people quit this year alone and tanked the glassdoor from a 4.5 to a 2.7 ( and still plummeting) is the new management. The new wave of managers poached from Amazon hired by the new "CTO" are so amazingly terrible at their jobs that anyone who stays longer than a month should earn a Nobel Peace Prize. If it's not that, then it is the politics, nepotism/favoritism, absurd lack of transparency, deceit, slave driving, serial toilet seat pooper (how can they miss?), semi annual reorgs, barely functional tech stack, 24/7 on call with the worst work/life balance, vastly unbalanced positions/pay, mediocre employees getting paid more than some of the smartest people in the room, the empty promises of "culture changes are coming", the list can go on. HR makes blanket changes that affect everyone without thinking about how it actually affects employees, like changing FTO to PTO but not frontloading it based on time taken before. I had -80 PTO hours a month after they implemented the change. Then they enforced raises and promotions to only happen once a year in October, but then gave management and their favorites raises and promotions before then anyways. By the time October actually came around, many were given 0-1%. It took about a week of looking to find a job paying ~40% more. Look forward to being replaced by offshore mediocre developers. A more recent development was that the shares we vested will not be paid out in 2020. I am not getting paid and neither will you. I look forward to seeing the fake response from the "CTO" aka HR with a counterbalanced 5 star review that says "everything's great here 'i am content'." gotta maintain that very impressive 2.7 score. Every place I interviewed at asked me about whats happening at iHerb as they are all getting tons of applicants from iHerb and laughing at its current state. This company is the laughing stock of Irvine in the tech industry.

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iHerb Response
6y
Thank you for reaching out with your feedback. It’s always important for us to hear constructive criticism and we take your concerns very seriously. Rest assured that these will be addressed internally. We wish you the best with all of your future endeavors!
1.0
Mar 1, 2019
Recommend
CEO approval
Business Outlook

Pros

There are no cons. Literally, the worst.

Cons

My partner was just laid off from iHerb today. They let go of about 40 people...IN ONE DAY! Apparently it was a mess; people crying, people watching other people pack up their desks, shaking in fear that they'd be the next. But of course no one in the "inner circle" got let go. OH yeah, there is an inner circle. Now ask yourself, would you want to work for a company that is SO bad at managing their finances and resources that they have to lay off THAT many people in one day? Do you want to work for a company that would put their employees through that?

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iHerb Response
7y
As is the case with many successful companies, there is occasional restructuring that takes place in an effort to progress in a highly competitive market. More importantly, there was great care and consideration taken for the less then 25 people who were impacted most recently. Reorganization is an unfortunate factor of rapid growth, but one can be assured that there was not anyone "shaking and crying in fear" much less 40 people who were impacted. On the contrary, the overall consensus was that this situation was handled in a very professional and dignified way.
1.0
Jul 18, 2019
Recommend
CEO approval
Business Outlook

Pros

The people that work here are very smart and very driven. The company is good at trimming the fat and new hires are typically a good culture and intelligence fit. There are snacks (most of the time). The office is nice, the location is great, and HR tries to accommodate everyone well. There are ping pong tournaments and cool technology stacks to work on. High potential for fun projects since the company is in a really interesting spot in the industry and they have the money to expand rapidly. Casual dress code.

Cons

There is no communication between technology and the C-levels. The upper management makes decisions that affect hundreds of employees without so much as a consideration for their sanity. Newer technology managers have started to create a no-win culture for developers who have been promised raises/promotions/advancement but then have been told to "wait until October" even if they are very deserving of advancement (they just look for new work in the meantime and are actively leaving). Many of these managers are "yes men" and don't care what affect their decisions have on the employees below them. The CTO is defensive of only the technology team and doesn't trust any of the product managers. Snapshots (employee reviews) can often be surprising as many managers are timid about bringing up things they see or they form opinions that are not based on facts which leads to some people receiving undeserving negative reviews and write ups despite doing technically great work. Lots of gossip about employees and their reviews and why so-and-so left or when they will leave. There are no job descriptions/duties/goals for anyone that has been at iHerb for more than 1 year and "goals" are given to employees that don't align with perceived job tasks or are given for things they have no control over. Projects come up out of nowhere and are given seemingly random deadlines without consulting the people actually doing the execution. Higher ups don't see the big picture value of the company and instead focus on minor updates that don't affect the target markets that are needed to expand and succeed throughout the overall global market. Higher ups come up with random ideas and then shift the entire strategy to those ideas without so much as a care for a roadmap. The company is experiencing growing pains yet the smartest/most tenured people drop at the rate of ~1 per week because they aren't being treated fairly and deserve (and find) jobs elsewhere. The employees at the Irvine office only want to see the company succeed but are downtrodden when they aren't able to execute on the projects that will get iHerb to that level. There are several instances of people in management positions that should not be there across the company.

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iHerb Response
6y
Thanks for your feedback. We will try to answer relevant specific feedback. It’s true we are becoming a more mature company and doing compensation adjustments and promotions for everyone on the same date annually which is industry standard. We’re aware some of our existing employees are not used to this, but the majority of companies have the same policy so it will be a good learning adjustment experience for them whether they stay or leave. There is a common theme of saying the CTO or managers don’t trust certain groups of people, but we definitely do take feedback and collect evidence before making decisions. To keep confidentiality we don’t quote 360 peer feedback word-by-word but our managers do and are expected to continuously take that into account and go based on facts of delivery and not self-perception of doing a “great job”. In the case of goals, we are using SMART goals, and it is also a collaborative effort between employee and manager. The manager will set goals that they believe are relevant to the business and the team. If they don’t align or are unrealistic, the employee can/should always engage in collaboratively updating the goals. The executives and C-levels mentioned do research on current market trends and make decisions based on what they’ve collected. There definitely can and will be some misses along the way but that goes with the territory of taking risks to accomplish bigger potential feats.
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Glassdoor has 805 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.