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EXL has opened its new headquarters for international business in Dublin’s Docklands. An Tánaiste Simon Harris TD hosted the ribbon-cutting ceremony with EXL Chairman and CEO Rohit Kapoor, The Lord Mayor of Dublin Councillor Ray McAdam, Professor Colin Scott, Deputy President and Vice President of Academic Affairs, University College of Dublin and other distinguished guests. The Tánaiste also received a tour of EXL’s new AI Innovation Lab, a dedicated center for the research and development of cutting-edge, industry-specific AI solutions. The AI Innovation Lab will initially employ 60 highly skilled professionals.
Ernst & Young LLP (EY US) announced that Rohit Kapoor of EXL was named an Entrepreneur Of The Year 2025 New York Award winner. Entrepreneur Of The Year is the preeminent competitive awards program for entrepreneurs and leaders of high-growth companies. For 40 years, EY US has celebrated ambitious entrepreneurs who are transforming industries, impacting communities and creating long-term value.
EXL has been named a Leader in the Generative AI Services 2024 ISG Provider Lens™ Study report. ISG's 2024 Provider Lens™ Study evaluates how strategic consulting services are crucial in helping business leaders make informed decisions and maximize their GenAI investments.
EXL announced EXLerate.AI, its agentic AI platform designed to help enterprises reimagine workflows with the ability to seamlessly integrate EXL and third-party AI agents into their business operations. The new platform accelerates progress on the path to greater efficiency, enhanced customer experience, improved accuracy and increased scalability across business operations, resulting in a better return on investment from AI. EXLerate.AI is an open, cloud-agnostic, and modular orchestration platform, allowing for fast implementation in all client environments. It includes more than 10 industry-specific EXL-built AI agents already in use across insurance, healthcare, retail, utilities and financial services. Clients benefit from EXL’s deep data and domain knowledge, data models and knowledge graphs and retain the flexibility to incorporate third party or internal AI agents, as well as current digital systems. Out-of-the-box capabilities improve the effectiveness of processes such as claims adjudication, commercial underwriting, payment servicing, customer service, internal audit, energy billing, accounts payable and legacy code migration.
EXL has unveiled the agenda for its third annual AI in action global event series, featuring keynotes with leaders from EXL, Google, and AWS, as well as a lineup of more than 20 industry CIOs and AI experts. Themed “Driving the Shift to Scalable AI,” the virtual events will provide actionable strategies to help businesses deploy scalable and reliable AI solutions that deliver measurable outcomes. AI in Action brings together industry leaders, real-world demonstrations, and panel discussions to bridge the gap between AI proof-of-concepts and enterprise-wide implementation. Registration is complimentary and is open now for all sessions: March 5 (U.S.), March 13 (EMEA) and March 20 (APAC) by registering here.
