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Intermountain’s Peaks Region Revenue Cycle was one of four health systems honored with the Top Revenue Cycle Performance Award at the 2023 Healthcare Virtual Symposium in May. This is the third consecutive year our Revenue Cycle team has won the award. Organizations were scored using Crowe’s Revenue Cycle Index Score, which weighs each revenue cycle KPI to create a score indicative of overall revenue cycle performance within the 12 calendar months in 2022. Metrics included: credit days, DNFB (discharged not final billed) days, accounts receivable, bad debt, and initial and final denials.
St. Vincent Healthcare has served the Billings community for nearly 125 years. As a leader in Montana healthcare, committed to providing exceptional care to the region, St. Vincent is thrilled be entering its next chapter with plans to build a brand-new, state-of-the-art replacement hospital. As part of the design phase, St. Vincent is actively seeking to partner with local tradespeople and businesses to bring this vision to life. “Working hand in hand with local trade partners, Intermountain Health and St. Vincent Healthcare are committed to strengthening the Billings community and beyond as a quality healthcare provider and as a corporate leader supporting and partnering with local and diverse businesses,” said Jen Alderfer, president of St. Vincent Healthcare and the Montana | Wyoming Market for Intermountain Health. “By collaborating with local trade partners, we aim to leverage the knowledge, experience, and community pride that these professionals bring to the table.”
It's Healthcare Risk Management Week! Join us as we recognize and appreciate the dedicated professionals who work tirelessly to ensure the safety, quality, and resilience of healthcare systems worldwide.
Waiting for your next prescription? Look to the sky! Zipline, an Intermountain Health partner, is bringing the pharmacy to you if you live within their current service area in Utah. Autonomous, electric drones can deliver cold medicine, fever reducers, upset stomach medication, select prescriptions, and more to your home in 30 minutes or less.
We're happy to recognize our CNAs for their unwavering commitment to assisting our patients, lending an ear, and offering words of encouragement. The impact you make on the lives of others is immeasurable, and we celebrate the compassion, kindness, and resilience you bring to your work each day!
Teens receiving cancer treatment aren’t always well enough to go to their high school prom, so Intermountain Primary Children’s Hospital caregivers brought a special prom night to them. Patients ages 15 and up were able to dress up in formal attire and dance the night away on Saturday night in the Eccles Outpatient Services Building at Intermountain Primary Children’s Hospital, thanks to dedicated caregivers at the hospital who didn’t want the kid’s health challenges to disrupt a treasured high-school tradition: prom night. “Cancer robs our patients of so many typical life experiences as they go through treatment, and our team knew that a prom, right here at Primary Children’s, would be a great opportunity to try to rectify that,” said Dan Mangelson, pediatric cancer services director at Intermountain Primary Children’s Hospital. “The night was so special for all of us.”
In 2011, Maya Rimal was a patient at Primary Children’s Hospital who died while in our care following a series of avoidable safety errors. Maya would have turned 27 years old this year. After her passing, Maya's parents, Sofi and Satish Rimal, partnered with Primary Children’s to renew and strengthen our culture of safety and pursue our goal of zero harm. Each year, the Rimal family joins Primary Children's leaders and the Zero Harm team to pay tribute to Maya and honor Primary Children's caregivers who have helped improve safety through process improvement, an impact on culture, or a lifesaving good catch. Satish Rimal presented the 2023 Maya Rimal Safety Hero Award to Jacqueline Arbanas. Had her patient been allowed to stay asleep that night, he likely would not have woken up, or would have significant irreversible neurologic damage. His parents credit Jackie for saving his life. Karen Talbot, with Primary Children's Zero Harm team, said caregivers should all remember Jackie's words: "If [a patient's] Mom or Dad are telling you something is wrong, listen. They are right 99% of the time."
Today, we celebrate freedom, equality, and the resilience of the Black community. Juneteenth commemorates the emancipation of enslaved individuals in the United States, and it serves as a powerful reminder of the ongoing fight for justice and equality. Let's come together to honor the achievements and contributions of Black Americans throughout history and continue the important work towards a more inclusive and equitable society. #Juneteenth #FreedomDay #Equality #JusticeForAll"
Colorado seasons each bring their own brand of weather, and Good Samaritan Medical Center in Lafayette stands ready for whatever comes its way. Recently the National Weather Service recognized Good Samaritan Medical Center as a StormReady® Supporter. The hospital received the designation because it proved it has enhanced communication to alert caregivers about weather events and has scripted procedures to respond to those events. Good Samaritan system emergency manager Michael Ciavatta said the planning is designed to guide hospital caregivers before, during and after a severe weather event. Ciavatta started in his role in 2022, coming to the SCL Health hospital, now part of Intermountain Health, after a career in law enforcement and the National Guard. “This is a benefit to our hospital and to the community,” he said. “We have the plans and the processes in place and can show community members how we will continue to serve them even during severe weather.”
The loss of a baby is one of the worst things a family can experience. That's why there is a dedicated group of caregivers at Saint Joseph who help families cope with the loss & work through their grief. This group is there to support these families in every step of their journey. From spiritual care and support groups to arranging funeral services and remembrance tokens, this incredible group does it all. Additionally, the team creates various items to help families memorialize their babies. They partner with local companies to create handprint and footprint kits, Christmas ornaments with their baby’s handprint and footprint, 3D porcelain molds of their baby’s footprint & ceramic hearts with a poem. They provide baskets that include memory-making items such as clay, paint & educational materials about grief and loss. They’ve also given families teddy bears that have a microchip inside that plays the sound of their baby’s heartbeat. Once a year, they host a remembrance service with a tree planting ceremony for the families. “We try to make it as special as possible for the families because they don’t have the memories with their babies like other families do,” reflects Liz Worstell, a licensed social worker and care manager. “We pride ourselves on memory-making and Saint Joseph is one of the only hospitals that strives to make this kind of impact. We want the families to know that we care, and we will do everything in our power to make a horrible time more bearable."
