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In this diverse world, we celebrate the uniqueness of every woman, for each one holds within her a story waiting to be told. From different backgrounds and experiences, women bring forth a tapestry of perspectives that enrich our lives. Same at Trip.com Group, we appreciate the positive energy brought by our female employees. To celebrate International Women's Day, we took a trip across six cities world wide and met six extraordinary women in our company. The radiance of each is unique, fueled by her own convictions and aspirations, making each one shine in her own way. Join us in spreading best wishes to women around you and if you are looking for a place to experience diversity, why not join us?
What does life in the Edinburgh office feel like? Employee activities, cross-cultural atmosphere, and a strong sense of accomplishment! What kind of support is available to our staff? Training, coaching, tech equipment, and of course, hybrid working. We invite one of our dear mates, Alex, to get interviewed and share his thoughts on life in Trip.com Group, especially how the hybrid working policy can better work-life balance. Is there anything else you'd like to know about life in our Edinburgh office? Click the link to know more!
Hi! A new global employer brand video is coming! Join a vigorous global family where you can enjoy your flexible working environment, celebrate a full life, and live your passion! Click to enjoy the film!
So excited to share our Easter-themed celebration at our Edinburgh office! Our employees indulged in a variety of festive sweets and cakes, beautifully decorated with Easter-inspired designs. It was heartening to see almost all of our staff enthusiastically participating in the event and thoroughly enjoying themselves. Have fun on your Easter Holiday!
Voice your love boldly! Our colleagues in the Edinburgh office come from different countries and speak different languages. On a romantic day, they expressed love in their own language: Portuguese, Spanish, German etc.. How do you say "Happy Valentine's Day" in your language?
At Trip.com Group, every June 16, we hold a unique festival for our customer service employees. We celebrate their heartwarming, effortless, active and trusting service that makes our worldwide customers’ trips possible. To extend our sincere thanks to customer service employees, fun and lively parties were held in our global call centres. #HaveAGoodTrip
Last week, Trip.com Group launches its 2021 Environmental, Social and Governance report, highlighting the key developments we made as a business last year across these three vitally important areas. From joining with leading travel companies, as a Founding Partner of Travalyst, to explore transformative ways to protect people and places, to announcing our Rural Revitalization Plan, not to mention our investment of RMB 1 million to support female employees' welfare, there are plenty of exciting developments that are driving the Trip.com Group business forward positively and proactively. For more information, or to read the report in full, click below news link.
As the pandemic hit and travelers needed support, our Customer Service teams jumped into action. At the beginning of 2020, the volume of customer requests received by Trip.com Group soared to 10 times pre-pandemic levels. Meanwhile, the traveler issues that our Customer Service agents and chatbots handled were more complicated than ever. Faced with all of these challenges, our customer satisfaction rate stands at an average level of 90% in 2021. The driving force behind our Customer Service has undoubtedly been our technology; enabling us to rise to the challenge delivering efficient and wholesome customer service experiences.
Trip.com Group, a leading global travel services provider, has announced it will implement a global hybrid work model where employees will be given the option to work remotely on certain days each week from March 1st. With the launch of this new policy, Trip.com Group will become the first internet company in mainland China to implement a comprehensive proactive hybrid work model.
Trip.com Group has shown its commitment to equal opportunity for women and championing female leadership in its recruitment and promotion of female staff. Today, women make up more than half of Trip.com Group employees, far exceeding the average for tech companies, with women holding 43% of mid-level management positions and nearly one-third of management at VP-level and above. The travel Group’s data also shows that in 2021 half of new employees joining Trip.com Group were women; and an equal number of women and men were promoted last year.
