I applied online. I interviewed at Alaska Airlines (Los Angeles, CA)
Interview
Arrived at hotel around 7:00 am. Checked in. Everyone was very friendly. Was asked to take off shoes for height test. Sat in a large group and watched a presentation about Alaska Airlines. We then broke off into smaller groups and casually chatted while we waited for our group interview and one on one.
Interview questions [1]
Question 1
They asked to share a time when a customer was upset and how we solved the problem.
In person at Alaska Airlines office.
Individual interview, second individual interview then lunch break , group interview.
It was very friendly and fun experience. Smile and interact other people
Ask questions and stand out
I applied online. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2026
Interview
Two virtual interviews that included an AI interview, a personality questionnaire and a “test” of your ability to use resources provided to answer flight-related questions. After that you’re invited to an in-person interview.
The interview process is lengthy and in depth. They really dive deep. Overall, it was a great experience and ensured that they find the right fit. I did end up accepting and am awaiting training.